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You’re currently enrolled in the federal government's Affordable Connectivity Program (ACP) and receive a discount toward your Cox Internet bill. Take a few minutes to see if you still qualify to avoid losing this monthly discount and your bill increasing. Be sure to complete your requalification by 1/29/24.
You’re currently enrolled in the federal government's Affordable Connectivity Program (ACP) and receive a discount toward your Cox Internet bill. Take a few minutes to see if you still qualify to avoid losing this monthly discount and your bill increasing. Be sure to complete your requalification by 12/31/23.
At Cox, we believe affordable internet should be within reach. Beginning in June, customers enrolled in ACP will no longer see the subsidy reflected on their bill. ACP stopped accepting new enrollments in February as Congress did not approve additional funding. We remain committed to offering affordable internet options for households on a tight budget looking for reliable internet.
At Cox, we believe affordable internet should be within reach. Beginning in June, customers enrolled in ACP will no longer see the subsidy reflected on their bill. ACP stopped accepting new enrollments in February as Congress did not approve additional funding. We remain committed to offering affordable internet options for households on a tight budget looking for reliable internet.
At Cox, we believe affordable internet should be within reach. Beginning in June, customers enrolled in ACP will no longer see the subsidy reflected on their bill. ACP stopped accepting new enrollments in February as Congress did not approve additional funding. We remain committed to offering affordable internet options for households on a tight budget looking for reliable internet.
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Your new address matched multiple addresses.
If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number. We're sorry for any inconvenience.
Your new address matched over 200 possible addresses.
Rather than have you select from a large list, we recommend that you update the address and provide an apartment number. We're sorry for any inconvenience.
Please confirm your address
Address not recognized: [address]
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Your new address matched multiple addresses.
If there is an option below, you may select from the drop down. Otherwise we recommend that you update the address and provide an apartment number. We're sorry for any inconvenience.
Your new address matched over 200 possible addresses.
Rather than have you select from a large list, we recommend that you update the address and provide an apartment number. We're sorry for any inconvenience.
Please confirm your address
Address not recognized: [address]
Please choose the option that best applies
Select "Shop business plans" for Cox Business
Select "Edit address" for Residential home services
There's only one step to update your services - chat with us. A dedicated team member will help add services or update your plan to create a new package that has everything you need. Be sure to have your Cox PIN and SSN on hand so we can verify your account.
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Our commitment to low-cost internet
Cox remains committed to providing customers with affordable internet and connectivity options. Chat with a dedicated team member to discuss your options with the expected loss of the ACP subsidy in May and update your plan to create a package that has everything you need.
Live chat available: Monday - Friday, 9 am - 9 pm ET and Saturday - Sunday, 11 am - 8 pm ET
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Internet plans
Find the best value to stay connected
Cox remains committed to providing customers with affordable internet and connectivity options. We offer ways to manage your bill with the loss of the ACP Subsidy, check out your options below:
Save more on your monthly bills. Once you activate your low-cost internet plan, switch to Cox Mobile and get Gig Unlimited at a great low price – running on one of the largest nationwide networks.ø
The Affordable Connectivity Program (ACP) was a U.S. government program that helped over 23 million low-income households with discounts for internet service and equipment costs.
Eligible households enrolled in ACP received up to $30 (or $75 on Tribal lands) off their monthly internet service and equipment.
As of February 8, 2024 no new enrollments were accepted in the Affordable Connectivity Program. May 2024 was the final month of the subsidy.
Affordable Connectivity Program FAQs
Cox Communications is looking to help administer the federal government’s Affordable Connectivity Program (ACP) and deliver financial relief to our customers.
Unfortunately, Congress did not approve additional funding for this program, which had over 23 million households participating. Cox is actively advocating to Congress for continued support.
May 2024 was the last month of the ACP subsidy, with a partial subsidy amount of $14 (instead of $30). Those on Tribal lands received $35 (instead of $75). Beginning in June, customers will no longer see the ACP subsidy reflected on their bill.
Cox remains committed to providing customers with affordable internet and connectivity options. We will continue to offer a wide range of Internet speeds and prices, including our low-cost affordability tiers Connect2Compete and ConnectAssist. We also have great offers on Cox Mobile that when combined with Cox Internet can lead to significant savings on customers' overall telecommunications services.
If you were enrolled in ACP through Cox, we will work with you to find the right solutions for your household.
May 2024 was the last month of the ACP subsidy, with a partial subsidy amount of $14 (instead of $30). Those on Tribal lands received $35 (instead of $75). June 2024 will be the first month without any ACP subsidy. We understand this is difficult news. If you were enrolled in ACP through Cox, we will work with you to find the right solutions for your household.
We remain committed to providing customers with affordable internet and connectivity options. We’ll continue to offer a wide range of Internet speeds and prices, including our low-cost affordability tiers Connect2Compete and ConnectAssist. Learn more about our low-cost options here. You may also be able to save money on your overall household telecommunications services by signing up for Cox Mobile with plans starting at just $15/mo! Find out more here.
Cox participates in Lifeline for telephone in California, Louisiana and Oklahoma. Cox participates in Lifeline for phone and broadband in select rural areas. Visit cox.com/lifeline to learn more.
If you have other questions about the program, we'd be happy to help. Please contact us for more information.
The Affordable Connectivity Program is an FCC program (the “Program”) to help eligible households pay for internet service. The FCC has announced that April 2024 will be the last month of full Program discounts. No new Program enrollments will be processed after February 7, 2024, 11:59 PM EST and all required documentation must be received prior to that time. Program benefit is non-transferrable; one per household. For eligible households, Program provides a monthly discount of up to $30 (up to $75 for households on Tribal lands) towards the amount charged for residential broadband internet service, after any other discounts are applied (most discounts applied via monthly credit within 1 billing cycle and last discount will be applied to the bill for April). Program and discount are subject to change. Eligible households can also receive a one-time discount of up to $100 to purchase a select laptop or desktop computer through our partner PCs for People (while supplies last) if they contribute $10-$50 to the device’s purchase price and have not already received the discount from another provider. A household is eligible for Program if: (1) it qualifies for the FCC Lifeline program; (2) at least one member of the household has applied for and been approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision; (3) it received a Federal Pell Grant during the current award year; (4) it receives benefits through the special supplemental nutritional program for women, infants, and children (WIC); (5) household income is at or below 200% of the Federal Poverty Guidelines; or (6) is enrolled in Cox Connect2Compete. Eligible households may receive Program benefit from any participating provider and may transfer the benefit to another provider at any time, however, you will be unable to transfer your benefit back to Cox after February 7, 2024 11:59 EST. Program discounts may be applied to any generally available internet tier. You remain responsible for monthly payment to Cox. After Program discounts end in April 2024, you transfer your benefit to another provider, or you are de-enrolled from the Program, Cox’s regular terms and rates apply. See cox.com for current regular rates. Cox Internet service is subject to the Cox Residential Customer Service Agreement (or Straight Up Internet Customer Service Agreement), Acceptable Use Policy, and other policies. Internet service discounted through this program may be cancelled at any time without an early termination fee. All application and eligibility decisions are made by the FCC. For more details and to qualify/enroll visit: cox.com/acp.
5G capable devices required to access the 5G network. Coverage is not available in all areas. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2024. Results may vary. Not an endorsement. Wifi not tested.
America's fastest download speeds based on analysis by Ookla® of Speedtest Intelligence® data for fixed median download speeds, United States, Q4 2023. Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2023. Ookla trademarks used under license and reprinted with permission.
For Pay As You Gig, data usage is billed per line in 1GB units ($15/ea); charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.
5G capable devices required to access the 5G network. Coverage not available in all areas. Results may vary. Not an endorsement. Wifi not tested.
Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.
Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change. Other restrictions may apply.
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The consumer, one or more of the consumer's dependents, or the consumer's household receive benefits from one of the following federal assistance programs: Medicaid; Supplemental Nutrition Assistance Program; Supplemental Security Income; Federal Public Housing Assistance; or Veterans and Survivors Pension Benefit.
In addition, for households on Tribal Lands, the consumer, one or more of the consumer's dependents, or the consumer's household participates in one of the following Tribal-specific federal assistance programs: Bureau of Indian Affairs general assistance; Tribally administered Temporary Assistance for Needy Families; Head Start (only those households meeting its income qualifying standard); or the Food Distribution Program on Indian Reservations.
ACP Important Program Changes
On January 11, 2024, the FCC released wind-down rules for the Affordable Connectivity Program (ACP). The FCC stated that unless Congress takes action, the current ACP program is expected to last through May 2024, receiving partial subsidy in May ($14 instead of $30. If on Tribal Land, household will receive $35 instead of $75).
When will I lose my ACP discount?
The FCC has announced the partial subsidy amounts for May. Households will receive $14 for non-Tribal and $35 for those on Tribal lands. Cox will pass this subsidy along to customers currently enrolled in ACP with Cox and it will be reflected on the May 2024 bill. June 2024 will be the first bill without any ACP subsidy.
Unless Congress takes action soon funds for your ACP monthly benefit—the government program that has been providing a discount towards your internet service—will run out after your May ACP discount.
Right now, no action is needed from you. But without additional funding, you should expect that your bill will increase by the amount of your ACP discount starting in June. We understand this is difficult news but we will do everything we can to support and keep you informed along the way.
Will ACP be extended?
We hope so! Members of Congress have introduced a bipartisan bill that would provide more funding to extend the ACP program. We, along with many other providers, support this bill.
Can I transfer my ACP Benefit?
If you choose to transfer your ACP benefit to another provider, you won't be able to transfer your ACP benefit back to Cox after February 7, 2024.
Can I still enroll in ACP?
Customers who are not currently enrolled have until February 7, 2024 to complete enrollment for ACP Benefit. Households who have applied, been approved, and are receiving the monthly internet discount before February 8, 2024 will continue to receive their ACP benefit until there aren’t enough ACP funds to fully cover everyone’s discounts, as long as the household remains enrolled in the program.
Do you have Low-Cost Internet Options?
We remain committed to providing customers with affordable internet and connectivity options even if ACP ends. We’ll continue to offer a wide range of Internet speeds and prices, including our low-cost affordability tiers Connect2Compete and ConnectAssist. Learn more about our low-cost options here. You may also be able to save money on your overall household telecommunications services by signing up for Cox Mobile with plans starting at just $15/mo! Find out more here.
