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Current trial participant? Important updates

A new type of internet

Internet Reach from Cox is a new kind of internet service combining a robust fiber-optic network with next generation wireless broadband technology to deliver internet service to locations where other similar service providers cannot.

existing trial participants

Existing participants in the Internet Reach trial can view data usage, get support, and more.

STAY CONNECTED

Internet Reach keeps you connected

If you are a current trial participant, your service is ending at midnight on 1/31/2025 (EST).

 

Call 1-800-458-7130 to continue your service and receive a $100 prepaid card!

Internet Reach trials from Cox are now closed

We greatly appreciate your interest in Internet Reach from Cox, the new type of fast internet we’ve been testing with trial participants in select locations. As of now, we have enough participants enrolled in the trial. As we continue to build and grow, however, new opportunities for participation in the Internet Reach free trial program may come up. If they do, we’ll be sure to contact you when that happens and let you know about the service offering at that time.

Benefits of being an Internet Reach trial participant

Ethernet in black

Backed by fiber

Installed securely by our trained techs, a robust fiber-optic network broadcasts a wireless radio signal to a receiver positioned on your home.

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Fast wireless internet

With anticipated download speeds of up to 1Gbps in select areas, you can work and learn remotely, watch movies, browse the internet, shop online, and more.

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Everything you need

We’ll provide Internet Reach service, ongoing support, and all required equipment including an antenna, wifi router, professional installation - free of charge.

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No bills or fees

For the duration of your trial, Internet Reach service from Cox is free in exchange for your feedback. No bills, usage charges or fees from Cox. Period.

INTRODUCING INTERNET REACH faqs

Have more questions about the Internet Reach trial?

Trial Information

Internet Reach from Cox combines a robust fiber-optic network with next generation fixed wireless technology to deliver internet services to underserved locations where other similar service providers cannot. The wireless network broadcasts a radio signal from a wireless tower to a receiver unit positioned on your home to provide broadband services. 

No. Unlike satellite internet service, which transports data from the atmosphere direct to a satellite receiver on your home, Internet Reach from Cox provides service through a wireless connection from a tower to a receiver at your home. This should result in a better online experience than most satellite internet services offer.

The Internet Reach trial plan includes free highspeed internet, all equipment including antenna, Wi-Fi Router, professional installation, and support – all with no bills, usage charges, or fees from Cox.

The trial plan is free to the participants for the duration of the trial. No bills, usage charges or fees from Cox, but we do require feedback and participation in our surveys.

To see if your home is eligible for Internet Reach service, please submit your information above via the Check Eligibility button.

No, the service is not transferrable. If you decide to move or relocate, you will not be able to continue as a participant in the trial, and the service will be terminated and all equipment must be returned to Cox. Contact us and we will return to remove the equipment.

The trial will last for about 12 months.

Yes, the equipment (Antenna and Router) needs to be returned to Cox if you decide to cancel service or leave the trial. A technician will come to safely remove the antenna and collect the router from you if you decide to cancel or leave the trial.

When the trial ends, all the participants will be informed, and asked to provide their feedback with regards to the internet service and their experience. You will be required to return the equipment provided to you during the trial.

If your home was not selected for this phase of the trial, we will contact you again to invite you to be part of our tests if your home can be serviced.

Once you sign up on Cox.com, you should be able to log into your account portal and be able to see your order status.

You can contact 800-778-6160 for any Internet Reach questions, concerns, issues, and support.

Installation & Equipment

For support with your equipment, please follow the steps on Troubleshooting your Internet Reach Device.

The whole installation process could take 2-4 hours. Cox’s technicians will arrive at your home once the sign-up process is complete and an appointment is scheduled for the installation. They will need access to your roof as well as inside your home. Installers will connect your devices to the new service and test connectivity.

You’ll receive a free antenna and wireless router including professional installation for the extent of the trial.

Cox recommends using the provided router during the trial for us to gather consistent results.

Yes

Yes, with our lightning fast  internet and latency below 20 ms, you should have no problems gaming with Internet Reach.

Yes

Available to new Cox customers in select Cox service areas at Cox’s invitation. Service and equipment provided at no cost. Equipment remains property of Cox and must be returned within 30 days of the conclusion of the service. Subscription and/or separate charges may be required for third-party services. Uninterrupted or error-free service, or the speed of your service, is not guaranteed. Cox services subject to Cox Residential Customer Service Agreement (http://www.cox.com/rcsa) (including mandatory arbitration provisions), Acceptable Use Policy (http://www.cox.com/aup) (including Cox’s right to terminate service for abuse of network), and other policies at: http://www.cox.com/policies. Terms subject to change and service subject to modification or cancellation. Other restrictions may apply.

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