Using Cox compatible modems

You can purchase your own modem for use with your Cox Internet, as long as the equipment is certified to work on our network. Before buying from the retailer of your choice, please check here to make sure the modem you’ve chosen supports your internet speed tier.  

While a modem connects your home network to your internet service, a router is responsible for delivering wifi to all your home’s connected devices. If your modem equipment does not include a router combo (like the Panoramic Wifi Gateway), then you will need to purchase a separate router to pair with your modem.  

You're responsible for making sure your retail device is secure and certified, that it supports your Cox Internet service speed and for upgrading your equipment. See here for compatibility. We recommend that you stay aware of new developments in technology to better understand when replacing your retail device may be necessary.

You'll be responsible for troubleshooting device-related issues using the manufacturer's user manual if we've confirmed that your Cox service is functioning properly. You'll also be responsible for configuring your wireless network's security settings, if applicable. Only modems and devices purchased or rented directly from Cox are supported by Cox Customer Support. If you obtain your devices from a non-Cox vendor, Cox is not able to support service and technological assistance to these devices.

Only modems and devices purchased or rented directly from Cox are supported by Cox Customer Support. If you obtain your devices from a non-Cox vendor, Cox is not able to support service and technological assistance to these devices.

If a device isn't supported, it's not certified for use on our network and won't be activated as new or replacement equipment. You have the option to replace your older retail device by renting a Panoramic Wifi Gateway, or by purchasing a certified and compatible device listed here. If you’re interested in switching to a Panoramic Wifi Gateway, you can learn more here.

No, you can wait to activate your service once you get your modem.

No, there is no charge to use your own modem.

Yes, but if the modem is connected to another account we will be unable to activate it.

VPN stands for Virtual Private Network. To make it harder for hackers to access data through your network, a VPN encrypts and establishes secure internet connections. It also helps to mask your internet protocol (IP) address when doing online actions. Get more tips for your VPN.

Firewalls help to block dangerous pieces of data (such as malware and viruses) from getting into your device's system. Your router serves as a basic hardware firewall, but you can also add an software firewall for each connected device to add an extra layer of security against hackers. Software firewalls can help to distinguish between programs and devices.

Panoramic Wifi customers can access the Advanced Security feature in the Panoramic Wifi app. This feature helps to protect your connected devices from online threats, sends automatic alerts for detected threats and shows you the status of your network and past history.