Switch to Cox Mobile & bring your own phone
Switch to Cox Mobile & bring your own phone
Love your phone? Bring it along.
Here's a smart idea: When switching mobile plans, wouldn’t it be great to skip the hassle and save some money by keeping your current device? On Cox Mobile, you can do just that. Exclusively for Cox Internet customers.
How to bring your own device
How to bring your own device
Three easy steps are all it takes
Check compatibility
Check compatibility
Start by checking your current phone’s compatibility here, and then you can select your data plan and add lines. Most customers can do this in just minutes. Make sure your device is unlocked before you check.
Get a new SIM card
Get a new SIM card
After you’ve signed up for Cox Mobile, we’ll send a new SIM card for your phone.
Start enjoying Cox Mobile
Start enjoying Cox Mobile
Once your SIM card is set up, your service will begin. You can download the app to manage your account and keep tabs on data usage.
Why Cox Mobile
Why Cox Mobile
More smart reasons to switch
Unbeatable 5G reliability‡
You’ll connect to the network that over 100 million people already count on.
Plenty more ways to save
We offer unlimited plans at a great low rate when combined with Cox Internet. Look for even more savings on additional lines, Cox Internet plans and more.
Flexible plans
Choose from two simple data plans to find what works for you. And if something changes, it’s easy to switch.
Want to bring your device?
Cox Mobile bring your own device FAQs
Cox Mobile bring your own device FAQs
Your questions answered
What does BYOD mean?
What does BYOD mean?
BYOD stands for Bring Your Own Device. At Cox Mobile, you can keep the device you love when you switch.
Can I use my old phone with Cox Mobile?
Can I use my old phone with Cox Mobile?
If your current phone is unlocked and compatible with the Cox Mobile network, you can transfer your mobile service. Use the compatibility checker to confirm.
Can I keep my phone number when I bring my phone to Cox Mobile?
Can I keep my phone number when I bring my phone to Cox Mobile?
Yes, you can keep your phone number when switching to Cox Mobile. We accept phone numbers from all carriers. Do not cancel service with your current carrier until you’ve successfully transferred your phone number to Cox Mobile. To transfer your phone number to Cox Mobile, you’ll need account information from your previous carrier, including your account number and a transfer PIN.
What happens after I complete my BYOD order?
What happens after I complete my BYOD order?
A Cox Mobile SIM card will be sent to your house in order to activate your phone on the Cox Mobile network. Billing for your line(s) will begin when your SIM card is activated.
What’s a locked phone?
What’s a locked phone?
A phone is considered locked when it is tied to the carrier it was purchased from, and may not be used at a different carrier. Phones may be unlocked once the phone has been fully paid for. Check with your current carrier if you're unsure.
What are some recommended tips before activating my phone with a Cox SIM card?
What are some recommended tips before activating my phone with a Cox SIM card?
- Please enter your Device IMEI to check if your phone is compatible or visit a Cox Mobile store.
- Complete a back up – For iPhones use iCloud or iTunes to back up your device.
- If using an Android device, please remove/delete the Google Account prior to activating the phone. Not doing so will require the Google account credentials of the previous user (where applicable).
- Turn your phone off and then back on after you insert the Cox Mobile SIM Card.
- Activate your device over a Wi-Fi network.
How can I find account information from my previous carrier?
How can I find account information from my previous carrier?
Below are instructions to find account numbers and PINs from major carriers:
AT&T
ACCOUNT #
Find your account number on your AT&T bill or online account.
ACCOUNT PIN
PIN is given by AT&T and usually pre-selected.
CONTACT
http://www.att.com/portout or (800) 288-2020
AT&T Prepaid / Go Phone
ACCOUNT #
To get your account number, call AT&T.
ACCOUNT PIN
To get your four-digit PIN, call AT&T.
CONTACT
https://www.paygonline.com or (888) 898-7685
Boost Mobile
ACCOUNT #
To get your nine-digit account number, call Boost Mobile.
ACCOUNT PIN
Your four-digit PIN is the same PIN you use to log in.
CONTACT
http://www.boostmobile.com or (888) 266-7848
Consumer Cellular
ACCOUNT #
To get your nine-digit account number, call Consumer Cellular.
ACCOUNT PIN
Your PIN is the last four digits of your Social Security number, unless you changed it.
CONTACT
https://www.consumercellular.com/ or (888) 345-5509
Cricket
ACCOUNT #
You can find your account number by logging into your account or calling Cricket.
ACCOUNT PIN
Your PIN is the four-digit Authorization ID that you set up when activating your online account and that you're required to enter when making changes to your account.
CONTACT
http://www.cricketwireless.com or (800) 274-2538
Metro PCS
ACCOUNT #
Your account number is the nine-digit number found on your online Metro PCS profile.
ACCOUNT PIN
Your PIN is the same as the passcode you use when you call Metro PCS — usually your eight-digit birthday, unless you changed it.
CONTACT
https://www.metropcs.com or (888) 863-8768
Sprint
ACCOUNT #
Find your nine-digit account number on your bill or online account.
ACCOUNT PIN
Your six or 10-digit PIN is the same as your call-in passcode.
CONTACT
https://www.sprint.com or (888) 211-4727
Straight Talk
ACCOUNT #
Your account number is the MEID or IMEI serial number on your phone, or the last 15 digits of your BYOD SIM card.
ACCOUNT PIN
Your PIN is typically the last four digits of your phone number or SIM ID.
CONTACT
https://www.straighttalk.com or (877) 430-2355
T-Mobile
ACCOUNT
Find your nine-digit account number on your bill or online account.
ACCOUNT PI
Your PIN is the last four digits of your Social Security number, unless you changed it.
CONTACT
http://www.tmobile.com or (877) 453-1304
TracFone
ACCOUNT #
Your account number is the MEID or IMEI serial number on your phone, or the last 15 digits of your BYOD SIM card.
ACCOUNT PIN
Your PIN is typically the last four digits of your phone number or SIM ID.
CONTACT
http://www.tracfone.com/ or (877) 430-2355
US Cellular
ACCOUNT
Find your account number by calling U.S. Cellular
ACCOUNT PIN
Your PIN is the same as your four-digit passcode.
CONTACT
http://www.uscellular.com or (888) 944-9400
Verizon Wireless
ACCOUNT#
Your 14-digit account number can be found on your bill or online account, and it ends in 00001.
NUMBER TRANSFER PIN
To generate your six-digit Number Transfer PIN, you can dial #PORT from your Verizon phone or visit the Verizon number transfer page for detailed PIN information.
CONTACT
http://www.verizonwireless.com or (800) 922-0204
Xfinity Mobile
ACCOUNT #
Sign in to your Xfinity Mobile account and got to devices tab
Select the device associated with the phone number and select transfer your number, cancel this line.
Select Learn More and then select an active line
SECURITY PIN
A text message with a Security Pin can be sent to any other phone number on Xfinity Mobile account and expires after 5 days.
CONTACT
If you’re having trouble receiving your security PIN, contact (888) 936-4968.
Spectrum
ACCOUNT #
Find your account number on your bill or online account
ACCOUNT PIN
You can find your security code on your bill or in the app
CONTACT
For Spectrum Mobile questions, call (833) 224-6603.
Which phones are compatible with Cox Mobile?
Which phones are compatible with Cox Mobile?
You can bring all versions of iPhone 11, 12, 13, 14, 15, SE 2nd Gen (2020), and SE 3rd Gen (2022) models as well as select Samsung, TCL, and Google Pixel devices. Enter your phone’s IMEI number into our compatibility checker to see if your phone can work on the Cox Mobile network.
What is an IMEI?
What is an IMEI?
IMEI stands for International Mobile Equipment Identity. Your device’s IMEI is a unique 15-digit number that identifies the device on a mobile network. It is the fastest, most accurate way for us to determine if your device is compatible with Cox’s network and whether it is locked to a different carrier’s network.
How do I find my device’s IMEI number?
How do I find my device’s IMEI number?
For most devices, the IMEI number can be located by following the steps below.
From your device’s home screen:
- Select “Settings”
- Select "General"
- Select "About"
- Scroll down to the IMEI, ESN or MEID number
Why are some devices compatible and others aren’t?
Why are some devices compatible and others aren’t?
Not all phones are made to work on all networks. Carriers can use different network technology. When a phone is made for use on one carrier, it may not be compatible with the technology used on another.
My phone is on your compatibility list, but it’s listed as ineligible. Why?
My phone is on your compatibility list, but it’s listed as ineligible. Why?
Even if you’re device is compatible on our network, we need to make sure it is eligible to switch to our network. The most likely cause of ineligibility is because your phone is in locked status and will need to be unlocked before switching carriers.
Does Cox Mobile support eSIM devices for BYOD?
Does Cox Mobile support eSIM devices for BYOD?
Cox Mobile currently supports the following eSIM devices: iPhone 14 & iPhone 15 series. Cox will eventually support additional eSIM devices.
Looking for more?
Looking for more?
Cox Mobile
Cox Mobile
Exceptional coverage. Impressive value. There’s a reason why we’re the smart way to mobile.
Visit the Cox Store
Visit the Cox Store
Come in and chat with us about adding Cox Mobile to your current services.
*Pricing, packages and policies are subject to change. Cox Mobile plans and services subject to Mobile Customer Service Agreement (including mandatory arbitration provisions), Cox Mobile Acceptable Use Policy (including Cox's right to terminate service for abuse of network), Privacy Policy, Paperless Terms and Conditions and EasyPay Terms and Conditions.
Prices exclude taxes, device, activation, roaming data, international usage and other fees and charges, which are subject to change.
Cox Mobile runs on the network with unbeatable 5G reliability as measured by Ookla, LLC in the U.S., 1H 2024. Results may vary. Not an endorsement. Wifi not tested.
No annual contract means no minimum term period requirement and no early termination fees.
Calls include all domestic US destinations, Puerto Rico, and US territories. International long-distance plans available for additional monthly charge.
Text includes: (i) US and Int’l destinations (ii) Text, Picture, and Video Messages with Cox Mobile and non-Cox Mobile customers in the United States; (iii) Text, Picture, and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included. Other restrictions apply.
For Gig Unlimited, data speeds are reduced to a maximum of 1.5 Mbps download/750 Kbps upload after 20 GB of monthly data use.
For Pay As You Gig, data usage is billed per line in 1GB units; charges will not be pro-rated. Unused data does not roll over. Speeds reduced to a max of 1.5Mbps download/750 Kbps upload after 5GB of monthly data usage.
Other restrictions apply.