Internet equipment update

Telephone modem is required and will be provided for the duration of phone service subscription. Upon disconnection of phone service, modem must be returned within 30 days or a monthly rental fee or lost equipment charge will apply. Modem uses household electrical power to operate. Telephone service, including access to e911 service, will not be available during a power outage without a backup battery or if the modem is moved or inoperable. New modem installs do not come with a battery. You may purchase a backup battery from Cox or, if you are a Lifeline customer, obtain a battery from Cox without charge. Purchased batteries are not required to be returned upon disconnection of service. You must monitor the health of the battery and replace it as needed (see cox.com/battery).

Unlimited plan long distance minutes are limited to direct-dialed long distance calls within the United States, its unincorporated territories, calls to Mexico terminating on landlines and Canada, and require subscription to Cox for local, toll and state to state long distance service. Unlimited plan long distance minutes can be used only for residential, non-commercial voice calls and usage that is not consistent with such use may subject your account to review and/or suspension or termination of your service.

Unlimited local calling with residential service plans is limited to the Cox Digital Telephone Starter, Essential, and Premier plans.

If your area offers zone-based calling, contact your local Cox system for details on zones and rates. Phone service rates, terms and conditions are set by Cox tariffs, price lists, service guides and customer agreements as applicable and are subject to change.

Bundle pricing requires purchase of additional services. Prices exclude taxes, surcharges and other fees including a monthly FCC access charge and Federal Universal Service charge. Service may require credit approval and deposit may be required. Installation charges and activation charges may apply. Service plans and prices shown are for flat rate service. Measured rate and Lifeline phone service are available in many Cox locations, contact us for details. To order other telephone services, please call our sales department. Other restrictions may apply. Telephone service is provided by an affiliated Cox entity.

Modem required for service. For best performance, use of a Cox approved cable modem is recommended. Cox Internet requires a DOCSIS 3.0 or higher modem (Gigablast and Ultimate service require 3.1). WiFi equipment meeting the 802.11ac standard is required for optimal wireless Ultimate and Gigablast performance. For current download/upload speeds for all Cox Internet tiers, visit the Speeds and Data Plans page. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds may vary based on type of equipment used, environmental and structural conditions in your home, number of users and other factors. Maximum available speeds may vary depending on service area. See cox.com/internetdisclosures for complete Cox Internet Disclosures.