Internet equipment update
Internet equipment update
Looks like your modem is outdated. Let’s fix that.
Our speeds have gotten even faster. And without an upgraded modem, your home is missing out on the best connection possible. Stay in the fast lane with an updated modem and catch up to the internet speeds you deserve.
Looks like your modem is outdated. Let’s fix that.
Our speeds have gotten even faster. And without an upgraded modem, your home is missing out on the best connection possible. Stay in the fast lane with an updated modem and catch up to the internet speeds you deserve.
Looks like your modem is outdated. Let’s fix that.
Our speeds have gotten even faster. And without an upgraded modem, your home is missing out on the best connection possible. Stay in the fast lane with an updated modem and catch up to the internet speeds you deserve.
Is your modem up to date?
Our speeds have gotten faster, and that means many modems aren’t making the most of our connections. Panoramic Wifi delivers reliable internet with wall-to-wall coverage throughout your home, so you're always connected. Visit our Panoramic Wifi page to learn more.
Is your modem up to date?
Our speeds have gotten faster, and that means many modems aren’t making the most of our connections. Panoramic Wifi delivers reliable internet with wall-to-wall coverage throughout your home, so you're always connected.
Is your modem up to date?
Our speeds have gotten faster, and that means many modems aren’t making the most of our connections. Sign in to check the status of your modem and see offers to upgrade.
Getting updated is easy and affordable
Getting updated is easy and affordable
Convenience is key, so we’ve made the update process simple, with no one-time charge or increase to your current bill. Get started today—it’ll only take a few minutes
Request your modem
Request your modem
When requesting your modem, be sure that you have your Cox User ID and Password handy. Questions? Feel free to chat with us.
Get set up
Get set up
Once you get your Easy Connect kit and equipment, follow the step-by-step instructions provided. Need more support?
Return old modem easily
Return old modem easily
After installation, you can mail your old equipment back to us or bring it into a store within 10 days to avoid charges. We’ll take it from there.
Getting updated is easy and affordable
Getting updated is easy and affordable
Convenience is key, so we’ve made the update process simple, with no one-time charge or increase to your current bill. Get started today—it’ll only take a few minutes.
Request your modem
Request your modem
When requesting your modem, be sure that you have your Cox User ID and Password handy. Questions? Feel free to chat with us.
Get set up
Get set up
Once you get your Easy Connect kit and equipment, follow the step-by-step instructions provided. Need more support?
Return old modem easily
Return old modem easily
After installation, you can mail your old equipment back to us or bring it into a store within 10 days to avoid charges. We’ll take it from there.
Panoramic Wifi + more
Two ways to upgrade
Get Panoramic Wifi
Get Panoramic Wifi
For a limited time, you can rent a Panoramic Wifi Gateway from us for FREE for 24 months. With Panoramic Wifi, you’ll get wall-to-wall coverage, home network security, routine fee-free equipment upgrades, and less lag when you’re gaming online.
Don’t want to rent?
Don’t want to rent?
We’ve got great news: most of the latest modems will work with your Cox Internet plan. See the full list of which ones are compatible and capable of the latest speeds. When you’re ready to purchase, you can order your new modem through Clutch.
Updated modem benefits
Updated modem benefits
Live online in the fast lane
Once you get your new modem, you’ll be able to take full advantage of your internet speeds. So, you can game with less lag, stream more seamlessly and have clearer video calls.
Internet equipment update FAQs
Internet equipment update FAQs
Why are we replacing your old equipment?
Why are we replacing your old equipment?
We always want to make sure your equipment can offer you the best internet experience. That’s why we recommend you update yours so that you can stay connected to everything you love.
How will I benefit from this update?
How will I benefit from this update?
Updating your equipment will allow you to surf and stream your heart out even more by making the most from your internet speeds.
Do I have to update my equipment?
Do I have to update my equipment?
Although it’s not required, we recommend you update your equipment so you can enjoy surfing and streaming everything you love for a better and smoother internet experience.
Is it easy to install the equipment?
Is it easy to install the equipment?
Your updated equipment will come with a free Easy Connect kit that will help guide you when installing it. You can also view our support videos if you need more help.
What happens to my old internet equipment?
What happens to my old internet equipment?
When you return your old internet equipment, we’ll recycle it because we always believe in being environmentally responsible. It’s good for you and the planet.
Start enjoying a better internet experience
Start enjoying a better internet experience
Start enjoying a better internet experience
Start enjoying a better internet experience
Start enjoying a better internet experience
Start enjoying a better internet experience
Internet service details. All services and plans subject to Cox's Residential Customer Term Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communications policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.
Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.
All Cox Internet plans include 1.25 TB (1280 GB) per month of data usage. Unlimited and 500 GB Additional Data Plans can be added for an additional monthly charge. For data usage in excess of plan, 50 GB blocks of data will be automatically added for $10 each (max overage charge of $100 per month). Unused data does not roll over. See Speeds and Data Plans Information for more details on internet service and data plans. See cox.com/datausage for more details on data usage.
Prices, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s existing account features, such as pricing, packages, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply.
Upgraded modem requires subscription to Cox Internet. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures.
Free use of upgraded modem requires subscription to both Cox High Speed Internet and Cox Digital Telephone. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. Other conditions may apply.
See Cox Digital Telephone service details. See important Cox Digital Telephone Power Outage usage information. See important information in the Residential Customer Service Agreement for full coverage details. See Annual Notice Information for related information and your privacy rights as a Cox customer. For all Cox Communication policies regarding our services and business practices visit www.cox.com/aboutus/policies.html.