After signing in to the Activation Portal, the first page displays the devices associated with the account and its status. The status is displayed in the upper right-hand corner of the device window.
Use the table below to understand the device status.
| Status | Description | Actions |
|---|---|---|
| Active | The SIM has been successfully provisioned by the Mobile Network Operator (MNO). The phone is now in use or if activation has just been completed, and the SIM card is now ready to be activated on your device. | If you have just completed the activation process, your phone is now ready to be activated on your device.
|
| Action Required | An internal transfer request or new Mobile Directory Number (MDN) activation has been initiated, however, it has encountered an error. Note: For transfers, typically the error is with the transfer information which was provided. | Locate the error code, then refer to the Error Codes for specific instructions. |
| Activation in Progress | The SIM activation was submitted, but no success or failure has been returned. This is a rare scenario where no activation response from the Mobile Network Operator (MNO) has been received. | It can take up to 24 hours to complete the activation process. Check the Activation Portal later to get an updated status. |
| Device Error | The device presented does not contain the minimum required information to perform activation. | Contact us for support. |
| Limited Use | The SIM activation is complete, but the number has not fully been transferred. | The number should be fully activated within 24 hours.
If the number is not active after 24 hours, then identify the error code displayed and refer to Activation Error Codes for specific instructions. |
| Reactivate | The SIM was deactivated. You need to activate the SIM with the existing nimber. | Using the Activation Portal, restart the activation to reactivate the SIM. |
| Ready to Activate | This is the default state for activating a line with a new, or transferred, Mobile Device Number (MDN) or activating a new device on an existing line. | Using the Activation Portal, begin the activation process. See Cox Mobile Getting Started Guide for additional support |
| SIM Replacement | A new SIM (eSIM or pSIM) was issued for an existing line. | Using the Activation Portal, begin the activation process |
| Suspended | The line or account is suspended. | Contact us for support. |
| Unable to Activate | The line or account is suspended. | Contact us for support. |
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