Cox Hotspots with Enhanced Wifi for Cox Mobile Customers

Details

Cox hotspots with Enhanced Wifi is for Cox Mobile customers using Cox Mobile devices.

Cox Enhanced Wifi allows you to securely connect to hotspots outside of your home in select areas at no additional charge. Using the network standard 802.1X provides increased security when connecting to Wifi on your Cox Mobile device. Cox Enhanced Wifi is compatible with the following devices.

iOS 11.0 or later
Android 8.0 or later

Using the COX Mobile SSID vs. the CoxWiFi SSID

Cox uses two SSIDs (Service Set Identifier) to connect devices. See the difference between each SSID below.

CoxWiFi - Available for all authenticated Cox Internet and Cox Mobile customers using a Wifi capable device.
COX - Provides a secure, encrypted connection exclusively for Cox Mobile customers on their Cox Mobile devices.

Notes:

On June 30,2024, Cox will no longer support the SecureW2 app to use Enhanced Wifi and the COX Mobile SSID.
Cox Mobile devices will be able to access the COX Mobile SSID in select locations.
Cox Internet customers will continue to have access to 4 million hotspots with the CoxWiFi SSID.
Both SSIDs may be visible on Cox Mobile devices in select areas.

Additional Questions and Answers

View the following frequently asked questions about Enhanced Wifi. If you have additional questions, you can contact us.

What is Enhanced Wifi?

Enhanced Wifi provides enhanced security and seamless roaming across the country. The Enhanced Wifi network uses 802.1x standards based technology to encrypt the data from your device to our access points, to securely authenticate, and gain access to the Wifi network.

How do I connect to COX Mobile SSID?

COX Mobile SSID is exclusive to Cox Mobile customers in select areas. As a Cox Mobile customer, you can connect to the COX Mobile SSID by going to your device Wifi settings. Select COX to automatically connect.

Note: An SSID is the name assigned to the network that allows your devices to access Wifi.

Why can’t I connect to COX Mobile SSID?

COX Mobile SSID is exclusive to Cox Mobile customers in select areas. Cox Internet customers can continue to enjoy access to 4 million hotspots by connecting to CoxWiFi SSID. Once your device connects, open your browser. You will be directed to a login page to enter your Cox user ID and password. You only have to do this once every two years on your device. After the initial login, your device will connect automatically to CoxWifi SSID.

How do I log in to a Cox WiFi Hotspot?

See Understanding Cox Hotspots.

Do I need to download the Cox Enhanced digital certificate?

A download is no longer supported or required. You can directly access the COX Mobile SSID in select areas by going to the device settings and selecting COX Mobile SSID to automatically connect.

How do I remove the Cox Enhanced network profile, app and Cox certificate from my device if I previously downloaded it?

For deletion instructions, see Removing Cox Digital Certificate and Profile From an iOS Device or Removing Network Profile and Cox Digital Certificate From an Android Device.

Why don’t I see the COX network in my home?

The COX Mobile SSID is supported on our Panoramic Wifi Gateways only. If you have an older Cox-provided gateway, then contact us to discuss an upgrade.