Troubleshooting
The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
Gateway Light | Status | Problem |
WPS ![WPS light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_6300_wps_light.png) | Off | No WiFi client associated with the cable modem via WPS - Enable WiFi. |
Blinking Green | None - The WPS button was pressed, and now WPS is in discovery mode (LED blinks for up to 2 minutes). |
Solid Green | None - WPS configuration successful. |
WiFi
![WiFi light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_6300_wifi_light.png) | Off | WiFi card disabled - Enable WiFi by pressing and holding this button for two seconds. |
Solid Green | None - WiFi enabled. |
Power ![Power light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear6300_power_light.png) | Off | No power - Verify all cable connections and try resetting the modem. |
Solid Green | None. |
Downstream ![downstream light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear6300_downstream_light.png) | Blinking Green | Scanning for the downstream channel - Verify all cable connections and try resetting the modem. |
Solid Green | None - Connection from the computer to the Internet established on one or more channels. |
Upstream
![upstream light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear6300_upstream_light.png) | Off | Upstream channel inactive - Verify all cable connections and try resetting the modem. |
Blinking Green | Scanning for the upstream channel - Verify all cable connections and try resetting the modem. |
Solid Green | None - Connection from the Internet to the computer established on one or more channels. |
Internet
![Internet light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_6300_Internet_light.png) | Off | No connection - Verify all cable connections and try resetting the modem. |
Solid Green | None - WiFi modem operational. |
Blinking | None - WiFi modem receiving DHCP information. |
2.4 GHz
![2.4 Ghz Light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_6300_2.4Ghzlight.png) | Solid Green | None - WiFi enabled at the 2.4 GHz frequency. |
Off | WiFi radio disabled or not plugged in - To enable or disable the radio (2.4 GHz and 5 GHz), enable WiFi by pressing and holding the WiFi button for two seconds. |
5 GHz ![5 Ghz light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_6300_5Ghzlight.png) | Solid Green | None - WiFi enabled at the 5 GHz frequency. |
Off | WiFi radio disabled or not plugged in - To enable or disable the radio (2.4 GHz and 5 GHz), enable WiFi by pressing and holding the WiFi button for two seconds. |
Ethernet
![Ethernet light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_6300_Ethernet_light.png) | Off | A device is not connected to the Ethernet port on the back. Connect a device to the Ethernet port on the back. |
Solid Green | None - A device is connected to the Ethernet port on the back. |
USB
![USB light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_6300_USB_light.png) | Off | A device is not connected to the USB port on the back. Connect a device to the USB port to the back of the device. |
Solid Green | None - A device is connected to the USB port on the back. |
Manufacturer Resources
For more detailed technical information on the C6300, use the resources below.