Troubleshooting
The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
Modem Light | Status | Problem |
---|
WPS ![WPS button](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear3000_C3700_WPS_light.png)
| Blinking Green | None This button lets you use WPS to join the WiFi network without typing the WiFi password. The WPS LED blinks during this process and then lights solid. |
WiFi On / Off ![WiFi On/Off button](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear3000_C3700_wireless_light.png)
| Off | WiFi radio off - Pressing this button for two seconds turns the WiFi radio on and off. |
On | None - WiFi radio on |
Power ![Power button](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear3000_C3700_power_light.png)
| Off | No power - Verify all cable connections and try resetting the modem. |
Solid Green | None |
DS (Downstream) ![Downstream icon](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear3000_C3700_downstream_light.png)
| Off | No downstream channel locked - Verify all cable connections and try resetting the modem. |
Blinking Green | Scanning for the downstream channel - Verify all cable connections and try resetting the modem. |
Solid Green | None - the connection from the computer to the Internet established on one channel |
US (Upstream)![Upstream icon](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear3000_C3700_upstream_light.png)
| Off | No upstream channel locked - Verify all cable connections and try resetting the modem. |
Blinking Green | Scanning for the upstream channel - Verify all cable connections and try resetting the modem. |
Solid Green | None - the connection from the Internet to the computer established on one channel |
Internet ![Internet icon](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear3000_C3700_Internet_light.png)
| Off | No connection - Verify all cable connections and try resetting the modem. |
Solid Green | None - cable WiFi modem operational |
Slow Blink | None - cable WiFi modem receiving DHCP information |
Fast Blink | None - cable WiFi modem downloading a configuration file |
2.4 GHz WiFi ![2.4 Ghz WiFi icon](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear3000_C3700_2.4GHz_light.png)
| Off | 2.4 GHz radio off |
Solid Green | None - 2.4 GHz radio on |
5 GHz WiFi ![5 Ghz WiFi icon](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear3000_C3700_5GHz_light.png)
| Off | 5 GHz radio off |
Solid Green | None - 5 GHz radio on |
Ethernet ![Ethernet icon](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear3000_C3700_Ethernet_light.png)
| Off | No device connected to an Ethernet port |
Solid Green | None - powered-on device connected to an Ethernet port |
USB ![USB icon](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear3000_C3700_USB_light.png)
| Off | No device connected via USB |
On | A device connected via USB and is ready for use |
Manufacturer Resources