Troubleshooting
The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
Modem Light | Status | Problem |
Power ![Image of the Power light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_power_light.png) | Off | No power - Verify all cable connections and try resetting the modem. |
Solid Green | None |
DS (Downstream) ![image of the Downstream light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_downstream_light.png) | Blinking Green | Scanning for the downstream channel - Verify all cable connections and try resetting the modem. |
Solid Green | None - the connection from the computer to the Internet |
Solid Blue | None - operating on more than one channel (downstream bond mode) |
US (Upstream) ![Image of the Upstream light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_upstream_light.png) | Off | Upstream channel inactive - Verify all cable connections and try resetting the modem. |
Blinking Green | Scanning for the upstream channel - Verify all cable connections and try resetting the modem. |
Solid Green | None - the connection from the Internet to the computer is established on one channel. |
Solid Blue | None - operating on more than one channel (upstream bond mode) |
Internet ![Internet light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_Internet_light.png) | Off | No connection - Verify all cable connections and try resetting the modem. |
Solid Green | None - cable WiFi modem operational |
Slow Blink | None - cable WiFi modem receiving DHCP information |
Fast Blink | None - cable WiFi modem downloading a configuration file |
LINK 1 - 4 ![Image of the Link light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_Ethernet_light.png) | Off | No Ethernet link detected |
Blinking Green | None. Data is flowing. |
Blinking Amber | None - data flowing |
Solid Green | None - connected to 1000 Mbps |
Solid Amber | None - connected at 10 or 100 Mbps |
WPS ![Image of the WPS light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_WPS_light.png) | Off | No WiFi client associated with the cable modem via WPS - Enable WiFi. |
Blinking Green | None - WPS is in discovery mode (LED blinks for up to 2 minutes) |
Solid Green | None - WPS configuration successful |
WLAN ![Image of the WLAN light](https://www.cox.com/content/dam/cox/residential/support/internet/images/Netgear_wireless_light.png) | Off | WiFi disabled |
Blinking Green | Data flowing - Enable WiFi by pressing this button for three seconds. |
Solid Green | None - WiFi enabled |
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