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Netgear CM3000

Details




Modem Information

DOCSIS 3.1 Cable Modem

32x8 channel bonding

Highest Service Level

Go Beyond Fast - 2-Gig



Front View

Image of front view of Netgear CM3000 modem

Click to enlarge.

After the modem is successfully registered on the network, the Power, Downstream, Upstream, and Online indicators continuously indicate that the modem is online and fully operational.




Back View

Image of back view of Netgear CM3000 modem

Click to enlarge.


The Netgear CM3000 has the following ports and buttons on the back of the modem.

  • Reset - Restores the default factory settings by pressing the Reset button for at least seven seconds, the Power LED will blink white, and the modem will return to its factory settings. This button is recessed to prevent accidental resets of your modem.
  • Multi-Gig LAN - Connect computer for installing and activating Internet service. After installation, disconnect the computer and connect a router to the Ethernet port.
  • Aggregate 1 and 2 - Use two Ethernet cables to connect these ports to a device that supports Ethernet aggregation.
  • Cable - Connect a coaxial cable line using this port.
  • DC - Connect the power adapter using this port.



MAC Address

Image of Netgear CM3000 modem label

Click to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers 0-9, A-F. A MAC address is unique. The first six characters of the MAC address are unique to the device's manufacturer.

Troubleshooting

The lights indicate the current status of the modem. To troubleshoot any connection problems, use the table below.
 

LED LightStatusDescription
PowerOffNo power. Verify all cable connections and reset the modem.
Solid WhiteThe modem is receiving power and functioning normally.
Solid RedThe modem is too warm and may overheat. Disconnect the power adapter and let the modem cool down for a few minutes. Once the modem has cooled, ensure it is placed vertically and in a location with good ventilation before reconnecting the adapter.
DownstreamOffThe downstream channel is inactive. Verify all cable connections and reset the modem.
Solid AmberA connection from the computer to the internet is established on one channel.
Blinking WhiteThe modem is scanning for downstream channels. Verify all cable connections and try resetting the modem if the LED indicator continues to blink.
Solid WhiteA connection from the computer to the internet is established on two or more channels.
UpstreamOffThe upstream channel is inactive. Verify all cable connections and reset the modem.
Solid AmberA connection from the internet to the computer is established on one channel.
Blinking WhiteThe modem is scanning for an upstream channel. Verify all cable connections and try resetting the modem if the LED indicator continues to blink.
Solid WhiteA connection from the internet to the computer is established on two or more channels.
OnlineOffThe modem is offline. Verify all cable connections and reset the modem.
Solid WhiteThe modem is online and operational.
Blinking WhiteThe modem is synchronizing. Verify all cable connections and try resetting the modem if the LED indicator continues to blink.
Multi GigSolid BlueA 2.5 Gbps device is powered on and connected to the port.
Blinking BlueThe port is sending or receiving traffic at 2.5 Gbps.
Solid WhiteA 1 Gbps device is powered on and connected to the port.
Blinking WhiteThe port is sending or receiving traffic at 1 Gbps.
Solid AmberA 100 Mbps device is powered on and connected to the port.
Blinking AmberThe port is sending or receiving traffic at 100 Mbps.
Eth 1 and
Eth 2		OffA device is not connected to this port.
Solid WhiteA 1 Gbps device is powered on and connected to the port.
Solid AmberA 10 Mbps or 100 Mbps device is powered on and connected to the port.
Blinking White or AmberThe port is sending or receiving traffic.

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