Reviewing Cox Mobile Device Trade-In Details in MyAccount

Follow the steps below to view the status and amount of credit provided for your trade-in device.

Go to My Account, enter your User ID and Password, and then click Sign In.
 

Note: If you do not remember your User ID or Password, or experience an issue signing in, see Recover Your Cox User ID or Reset Your Cox Password.

Complete these steps to review and understanding the Trade-in section.

1. Scroll to the Trade-in section to see the order status.
   
   
   
   
2. Once you have initiated a trade-in, you should expect communication via email with the processing facility Asurion. It is important for you to respond in a timely manner and take the necessary actions to ensure your trade is completed. Reference the table for more information and then go to the next step.
   
   

   Status	Definition
   Trade-in initiated	This indicates a transaction has been initiated; this is the first step of the trade-in process. Expect communication from Asurion regarding how to ship your device.
   Trade-in pending	This indicates an order that has been created, you have accepted the Terms and Conditions, and that the device is pending receipt. You should immediately ship your device to Asurion if you have not done so. There is a 21-day time limit for receipt.
   Trade-in received	This indicates your device is received and is being evaluated.
   Trade-in complete	The trade-in device is received, evaluated, and the condition is confirmed as in compliance with the agreement. You should expect an email communication with eRefund instructions.
   Trade-in needs review	The device is received, evaluated, and the offer price is adjusted after review of discrepancies in the stated conditions. The offer may also be adjusted because the device is received after the turn-in date and the device value changed. You need to accept or decline the new offer.
   Trade-in canceled	This indicates the customer has declined the offered or revised value, or canceled the trade-in.
   Trade-in expired	This indicates the offer window has expired or the trade-in device was not remitted or shipped within 21 days.
   Device shipped	Asurion has shipped your device. Your device is on its way to you.

Click View order details to see details about the trade-in and newly purchased device.

Click Track Trade-In.

Result: The Cox Mobility / Asurion page displays.

Enter your email address and Trade-In ID, then click Continue.

Note: The Trade-In ID begins with COXAT and is available in emails from Asurion, and in MyAccount.