Tips to Secure Your Cox Account

We care about your safety online and proactively monitor your account for suspicious activity. The items listed below may flag your account for suspicious behavior.

• Logins to Cox resources from unusual IPs or locations
• Emails sent to your Cox Email address that auto-forward to suspicious mailboxes
• Unknown email addresses or mailboxes displaying in your Cox Email inbox
• Account credentials are found on a list posted online by criminals

If we detect these or other suspicious behaviors, we proactively change your password to protect you against malicious activity. Unfortunately, this also locks you out of your account until you change your password.

Preventing a Compromised Account

Keep your account safe using the following tips.

• Use your Cox account login information only for Cox resources. If your login credentials are stolen on another website, they can be used to access your Cox accounts.
• Enroll in Two-Step Verification for added security.
• Do not click on links in emails from people you don't know.
• Update the passwords for each of your Cox user IDs to passwords you've never used before. Use unique passwords for each Cox user ID. Do not use these user ID and password combinations on other websites.
• Confirm that your anti-virus software is up to date.

Social Engineering

Fraudsters attempt to contact customers, acting as a representative of Cox, to manipulate them into sharing personal information such as their Name, Address, Email, Phone, SSN,DOB, Account details such as their username, password, and one-time password, and credit card information. The intent is to obtain as much information as possible to access customer accounts and utilize your bank and credit card information for fraudulent payments.

• Be cautious of calls from potential imposters claiming to be a Cox representative with deals and discounts that are too good to be true and that have an urgent expiration date.
• Cox will never ask you to share your credit card number verbally over the phone. We use dial-tone entry only for capturing credit card payments over the phone.
• Be aware of potentially fraudulent emails and texts that seem to be coming from Cox and are requesting personal, account, or payment information.
• Cox will never ask for your account password.
• Check bills monthly to ensure accuracy, even small changes in bills can indicate fraud.

Securing Your Account

Complete the steps below to secure your Cox account and personal information.

Log in to your Cox account on a secure, private device.

Ensure your contact methods such as phone and email, are up to date on your account. Remove any logins or email accounts that you do not recognize or use. For help, refer to Managing Secondary Users in My Account.

Regularly update and strengthen your PIN, Secret Question/Secret Answer, and your MyAccount password.

• Password - Refer to Resetting Your Cox Password
• Secret question / answer - Refer to Changing Your Security Question and Answer on Cox.com
• PIN - Refer to Changing Your Cox PIN on Cox.com

Enroll in two-step verification to increase account security. This allows customers to authenticate with two verification methods such as the PIN and One-Time Passcode, before their account can be accessed. For more details, refer to Enrolling in Two-Step Verification in My Account.

If you have a Cox Email address, go to myemail.cox.net to check for any unauthorized forwarding or filter rules on all of your email accounts.

If you are a Cox Voice customer, check Voice Tools in My Account on Cox.com for the following items.

• Settings - Make sure call forwarding or any other settings haven't been changed without your knowledge.
• Call History - Monitor long-distance and international calls for a few weeks to ensure calls are not being made without your approval.

If you have used the same user ID and password combination on Cox.com and other websites, change your credentials to something unique on other websites to prevent malicious activity on those sites.