See the table below for solutions to common problems with the router.
Problem | Solution |
---|
No Power | - Confirm that the power adapter is plugged into an unswitched outlet.
- Confirm that the outlet has power by plugging in another device or appliance.
|
No Internet Connection | - Check for an Internet signal using another device such as a cell phone, tablet, or laptop.
- If there is no signal on these devices, then there is a problem with the Internet.
- If there is a signal on these devices, then continue to step 2.
- Power Cycle by following the steps below.
- Unplug the cable modem and router from the wall.
- Wait two minutes.
- Plug the cable modem in.
- Wait 30 seconds.
- Plug the router in.
- Wait 30 seconds.
- Check for signal.
|
No Connectivity to the Touchscreen | Check that the cable modem is inserted into the router Internet port and that the cable modem is connected. |
If the steps above do not resolve the router issues, then contact us for support.