SmartHelp can help detect when there's an issue with your Internet, TV, or Phone services. Get support quickly with a troubleshooting experience that's tailored to your specific issue.
Understanding Service Notifications
The table below provides an overview of the two types of service notifications that display on Cox.com.
If... | Then... |
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A no known issues alert displays | There are no known issues impacting your account or network connection. We recommend using SmartHelp troubleshooting if you are experiencing service issues. |
A service alert displays | We are aware of an issue that may be impacting your account or network connection. The following types of notifications may display.
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Using SmartHelp to Troubleshoot Common Service Issues
Use the following steps to troubleshoot common service issues with SmartHelp when a service alert does not display.
Note: We do not recommend troubleshooting when a service alert displays.