Add or Upgrade Services Online

Authorized Users logged into their Cox Business online profile can add service or order an upgrade for their Internet and Voice services. Follow the steps below to add service or schedule an upgrade.
 

Note: If you would like to update your Authorized User settings, see Updating Authorization Settings Online.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Home page, click Add or Upgrade your Services, and then select the service you want to add or upgrade.
 

1. If you want to add service to a new location, then click the Add a New Location button and complete the presented steps.
2. If you want to add or upgrade services to an existing location, do you have more than one account?
   • If no, then click Continue.
   • If yes, then from the Select an account drop-down menu, select the account to modify, and then click Continue.
     
     

From the Add or Upgrade – Which Service? page, complete the following steps.
 

Note: For TV part replacements, such as remotes, refer to Ordering Replacement TV Parts Online.
 

From the Customize Your Plan window, complete the steps for each of the sections outlined in the table below.
 

Note: If the following message displays, then a Sales Agent will contact you directly to process the account change.
 

Ensure your contact information is up to date, refer to Managing Cox Business Users Online for more information.
 

Result: The confirmation window displays providing you with your online order number, the services you ordered, and installation details.