Call Notify for Users

Call Notify allows you to specify conditions for incoming calls that generate an email notification to your inbox. You can manage the Call Notify rules for your missed calls. You can also edit which phone numbers and schedules trigger an email notification.
 

Use the following steps below to enable the Call Notify feature.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Services section, click the Voice icon.
 

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

• If yes, then continue to the next step.
• If no, then proceed to step 6 for changing your settings.

Click the arrow to expand the User & System Management section and complete the following.

1. Click User Feature Settings.
   
   
   
   
2. Locate the number you are modifying and click Edit.
   
   

Click the arrow to expand the Call Settings section, then click Call Notify.

In the Send All Notification Emails to field, enter the email address for the notifications.

From the Call Notify page, refer to the following table based on your next steps.
 

1. In the Description field, enter a descriptive name for the Call Notify profile.
2. In the When Receiving Calls From field, select one of the options below.
   • Any Phone Number
   • Specific Number
     
     Note: If using the specific number option, you can designate all private numbers, and all unavailable numbers, or specify specific phone numbers.
     • Select the Any Private Number to link all private phone numbers to the profile.
     • Select Any Unavailable Number to have all unlisted numbers linked to the profile.
     • Enter a specific number to link it to the profile.
     • Click Add Another Number to link additional phone numbers to this profile.
       
       
3. Use the Action options to specify if this Call Notify Rule will trigger a notification or not.
4. A Call Notify Rule can be enforced at all times, on a prescribed schedule, or be specified for holiday hours. In the During Regular Schedule drop-down menu, select a schedule if you want to enforce the rule during your defined hours.
   
   Note: The Add a Regular Schedule link allows you to create a regular schedule. Refer to Creating and Managing Time Schedules Online for more information.
   
   
5. In the During Holiday Schedule drop-down menu, select a holiday schedule if you want to enforce the rule during your defined holiday hours.
   
   Note: The Add a Holiday Schedule link allows you to create a holiday schedule.

Click Save.