Changing Trunk Groups Call Capacity Online

Use MyAccount to change the call capacity for your Trunk Groups.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Services section, click the Voice icon.
 

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

From the Business Voice page, click the arrow to expand the Call Settings section, then click Trunk Group Management.
 

From the Trunk Group Management window, complete the following.

1. Locate the Trunk Group using the Trunk Group ID or Trunk Group Name.
2. Under the Action column, click Edit.
   
   

From the Provisioned Capacity section, next to the Trunk Group ID you want to update, complete the following as needed.

• Max Active Calls
  • Incoming: Limit set on incoming call
  • Outgoing: Limit set on outgoing calls
• Burst Max Active Calls
  • Incoming: Limit set on bursted incoming calls
  • Outgoing: Limit set on bursted outgoing calls