Changing Your Verbal Passcode / Secret Word in Your Security Solutions Subscriber Portal

Your Central Station Verbal Passcode / Secret Word is used to cancel a dispatch, by the Central Monitoring Station (CMS), in the event of a false alarm. The CMS operator cannot view your secret word, their access is limited to entering the word that you provide to them to cancel the alarm.
 

Use the recommendations below to create your Central Station Verbal Passcode / Secret Word.

• Eight letters or fewer
• Easy to remember, pronounce, and spell
• Try to avoid using a code or word that will be easy for others to guess

A Security Profile Owner (SPO) and Security Profile Administrator (SPA) with master access should follow these steps to change the secret word in the subscriber portal. It is recommended to notify all security users, that are contacted in the event of a false alarm, of the secret word change.
 

Follow these steps to change the verbal passcode / secret word in your subscriber portal.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

From the Services section, click the Security Systems icon.
 

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

From the Security page, click the Launch portal button.
 

On the left-hand menu of the subscriber portal home page, click Settings.
 

On the Settings screen, click Monitoring Station.
 

On the Monitoring Station Registration screen, complete the following steps.

1. In the Verbal Passcode field, enter a new passcode.
2. In the Confirm Verbal Passcode field, re-enter the new passcode to confirm.
3. Click UPDATE to save the settings.