Cox Business encourages responsible Internet use. Our Internet Use Policy is consistent with the Digital Millennium Copyright Act (DMCA) and allows us to take steps when we receive notifications of claimed infringement. The DMCA is a federal law passed in 1998 that extends copyright laws to digital materials such as music, movies, and software.
- Repeated notifications of claimed violations on your account could lead to Internet service suspension or termination.
- The most current six months of notifications received by Cox are viewable via MyAccount at myaccount-business.cox.com.
- All MyAccount profile owners and profile administrators receive an email notification from Cox regarding claimed violations.
- The most current six months of notifications on your account include a link to www.cox.com/copyright to learn more about the DMCA laws.
- For more information about your claimed violations, contact us at 888-333-7640 or send an email to abuse@cox.com.
Viewing Your Notifications
Use the following steps to access and view copyright violation notifications for your account.
- Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile. - At the top of the page, click Your Name to expand the drop-down menu and then click Copyright Infringement.
Result: The Customer Copyright Infringement page displays a list of any copyright violation notices in Zulu / Greenwich Mean Time (GMT). - To view violation details and determine your required actions, click View Violation.
Result: The Takedown Notice Details window displays.
Account Suspension and Termination Notifications
If you continue to receive copyright infringement notifications, Cox will suspend your Internet service. If your account continues to receive copyright infringement notifications after service is suspended, then your Internet service will be terminated. If your Internet service is terminated for this reason, then you must contact us prior to your service being reactivated.
