ID Scan is a security feature which uses images of the Cox Business MyAccount profile owner or administrator's ID and of themselves, also known as a selfie, as an additional layer of verification when resetting a user's password.
When ID Scan is triggered, a verification link is sent via text message to a US mobile number or an email address listed as an existing contact method on the account. The link provides a guided walkthrough on how to capture and submit images of the profile owner or administrator's ID and selfie.
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If you are unable to complete the ID capture and upload after three attempts, on-screen instructions display with the following options.
- Ask another profile owner or administrator to log in to MyAccount to reset the password for any impacted users.
- Wait 24 hours to attempt the process again.
