Creating a New Domain and Cox Business Email Online

Solution

Use the steps below to select either the @coxbusiness.net or your own custom domain and create a new Cox Business Email account for an online user.

New domains and Cox Business Email addresses can only be added for existing email customers.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Services section, click the Internet icon.

image of Online Internet Dashboard Icon

From the Business Internet page, click the Activate Email icon.

image of Activate Email icon

Note: If the Activate Email icon does not display, your account is not eligible for email services. If this is an error, contact us for support.

From the Which Domain Would You Like To Use? page, click one of the following options, then click Continue.

Use Cox Domain: Your new Cox Business Email addresses will end with @coxbusiness.net.
Use Custom Domain: Your new Cox Business Email address will end with your existing owned custom domain. To complete setting up your email address, contact us.

image of the myaccount which domain page

From the Setup Email Accounts page, determine if you need to create a new online user and then refer to the table below.

Note: If you do not receive the welcome email or can not access your email to view the Login Email, then set a temporary password manually, see Managing Cox Business Users Online.

If...	Then...
You need to create a new online user	Click the Add a user drop-down menu and select Add a New User. Complete the following fields. Email address Send Welcome Email to Username First Name Last Name Alternate Email Address Primary Office Number Primary Mobile Number Email Administrator Note: The Email Address and Username fields must match. Click Save. Do you need to create additional email addresses and new online users? If no, then click Complete. If yes, then click the Add a user drop-down menu, select Add a New User, and complete the required fields.
You're going to assign the email to an existing online user	Click the Add a user drop-down menu, select the desired user, and then click Add. In the Enter Email Address field, enter the Username. Next to the Email Administrator field, select Yes or No as desired. Click Save. Do you need to create additional email addresses? If no, then click Complete. If yes, then click the Add a user drop-down menu, select the desired user or Add a New User, and then complete the required fields.

Now that your email address is set up and assigned to an online user, how would you like to access your inbox?

If you would like to use a web browser, then go to myaccount-business.cox.com and sign in, then click the Business Email icon.
If you would like to use a third-party email client, then you'll need to set up your email address in the client using Cox Business DNS and Mail Exchange Hosting Services information. Learn more at Changing Email Server Settings for Mail on iOS.

Creating a New Domain and Cox Business Email Online

Solution

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