Editing or Deleting a Time Schedule Online

Solution

Use the following steps to edit or delete an existing regular or holiday time schedule.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Services section, click the Voice icon.

image of Online Dashboard Voice Icon

Do you have more than one account?

If no, then continue to the next step.
If yes, then from the Select an account drop-down menu, select the account to modify.

Are you a Profile Administrator or a Profile Owner changing a user's number?

If yes, then continue to the next step.
If no, then proceed to step 6 for changing your settings.

Click the arrow to expand the User & System Management section and complete the following.

Click User Feature Settings.
Locate the number you are modifying and click Edit.

From the Business Voice page, click the Manage Schedule link.

Image of MyAccount calling line ID

Refer to the following table for instructions based on what you are modifying.

If...	Then...
Editing the name of an existing schedule	Complete the following steps. Click Edit next to the appropriate schedule. In the Name field, edit the schedule name as needed. Click Save. All steps complete.
Editing an event within an existing schedule	Complete the following steps. Click the arrow next to the name of the selected schedule to expand the details. Locate the event to be edited and then click Edit under the Management column. Update any fields as needed and then click Save. All steps complete.
Deleting an event within an existing schedule	Complete the following steps. Click the arrow next to the name of the selected schedule to expand the details. Locate the event to be deleted and then click Delete under the Management column. All steps complete.
Adding an event to an existing schedule	Complete the following steps. Click the arrow next to the name of the selected schedule to expand the details. Click Add Event. From the Add Schedule/Event window, complete the following fields. From the Schedule Name drop-down menu, select an existing schedule for the new event. In the Event Name field, enter a name for the event. In the Start Date field, select or enter the start date and time. For all-day events, click the All Day checkbox.
Deleting an existing schedule	Complete the following steps. Click Delete next to the appropriate schedule to display a confirmation message. From the confirmation message, click the Delete button. All steps complete.

From the Recurs drop-down menu, select the frequency and complete the appropriate steps below.

If the frequency selected is...	Then...
Never	Continue to the next step.
Daily	Complete the following steps. In the Every field, enter the number of days the event should recur. In the End field, click the Date drop-down menu and select when the event should end. If Never is selected, then proceed to step 8. If Date is selected, then enter the date the event should end in mm/dd/yyyy format. If After is selected, then enter the number of occurrences allowed before the event should end.
Weekly	Complete the following steps. In the Every field, enter the number of weeks the event should recur. Click the checkboxes to select the days of the week the event should recur. In the End field, click the After drop-down menu and select when the event should end. If Never is selected, then proceed to step 9. If Date is selected, then enter the date the event should end in mm/dd/yyyy format. If After is selected, then enter the number of occurrences allowed before the event should end.
Monthly	Complete the following steps. In the Every field, enter the number of months the event should recur. Select the Day or The radio button. If Day is selected, then enter the day of the month the event should recur. If The is selected, then choose the appropriate options from the two drop-down menus. From the first drop-down menu, select the week of the month the event should recur, such as First or Third. From the second drop-down menu, select the day of the week the event should recur, such as Sun or Fri. Click the Recurs drop-down menu and select when the event should end. If Never is selected, then proceed to step 9. If Date is selected, then enter the date the event should end in mm/dd/yyyy format. If After is selected, then enter the number of occurrences allowed before the event should end.
Yearly	Complete the following steps. In the Every field, enter the number of years the event should recur. Select the Day or The radio button. If Day is selected, then enter the day of the month the event should recur and then select the appropriate month from the drop-down menu. If The is selected, then choose the appropriate options from the three drop-down menus. From the first drop-down menu, select which week of the month the event should recur, such as First or Third. From the second drop-down menu, select the day of the week the event should recur, such as Sun or Fri. From the third drop-down menu, select the month the event should recur. Click the End drop-down and select when the event should end. If Never is selected, then proceed to step 9. If Date is selected, then enter the date the event should end in mm/dd/yyyy format. If After is selected, then enter the number of occurrences allowed before the event should end.

Do you want to create another event?

If no, then click Save to finalize all changes.
If yes, then complete the following steps.
- Click Save & Add Another.
- Repeat the process for adding a new event to an existing schedule in step 7.

Editing or Deleting a Time Schedule Online

Solution

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