Managing Call Forwarding in MyAccount

To activate Call Forwarding in MyAccount, your profile must be assigned the phone number and you must be assigned the appropriate permissions by the administrator. For more information, refer to the following.

Cox Business provides you with several options to set up call forwarding in MyAccount online and mobile app. The functions available in the app and online are outlined in the table below.

If accessing MyAccount via...	Then these options are available...
Online	Automatically forward calls with the following rules: All Calls - forwards to another phone number on busy days or when you're away from your desk Busy - when your phone is busy ensuring your callers avoid busy signals No Answer - when there is no answer after a specific number of rings to prevent your calls from being unanswered Not Reachable - in the event of a power outage or other interruption Selective - select calls that match specific criteria that you define for the needs of your business
Mobile app	Automatically forward calls with the following functions: Not Reachable - in the event of a power outage or other interruption Busy - when your phone is busy Always - forwards to another phone number on busy days or when you're away from your desk No Answer - after a specific number of rings to prevent your calls from being unanswered

Follow the steps provided to manage the Call Forwarding options for your business in MyAccount online or mobile app.

How are you accessing MyAccount?

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere.

Perform a health check on your services and reset your equipment
Easily configure key features and settings like voicemail and call forwarding
View your balance and schedule payments

Learn more

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.