Net Assurance Modem Connected and Gateway Not Connected

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Services section, click the Internet icon.
 

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

From the Manage Equipment section of the Business Internet page, complete the following.

1. Click on the device to view detailed information.
2. From the Status field, determine if the equipment is connected.
   
   
   
   Note: If you reboot or plug / unplug your equipment while performing troubleshooting steps, it may take one to two minutes for the equipment status to update.

Complete the following steps.

1. Reboot the device online, see Rebooting Your Equipment.
2. If the reboot online did not work, then disconnect power to the Gateway for 30 seconds, then reconnect power.
   • If the Gateway is connected, then your WiFi is successfully restored.
   • If the Gateway is not connected, then contact us for further assistance.
     
     Important: If you are using an Internet Gateway, it displays Not Connected.