Restoring Email Accounts Online

Use the following steps to restore email accounts within 90 days of deleting the email online.
 

Note: If the email account and online user are both deleted, the email cannot be restored.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Services section, click the Internet icon.
 

From the Features section, click the Email Administration icon.
 

From the Email Administration page, complete the following steps.

1. Click the box next to the email address that needs to be restored or unsuspended.
   
   Note: If the email address you wish to restore doesn't display, then the deletion occurred more than 90 days ago and must be created as a new email address.
   
   
2. From the Select Action drop-down menu, select Restore.
   
   
   
   
3. On the confirmation pop-up window that displays the Name, Email, and Mailbox Status, click Confirm.
   
   
   
   Result: A confirmation message displays.

Refresh the page to view the updates.