Setting Up Call Pickup in MyAccount

Call Pickup enables answering any line ringing within a Call Pickup Group. It is available with the VoiceManager Anywhere package and IP Centrex service.
 

Use the steps below to configure Call Pickup using MyAccount.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile on Cox Business.com.

From the Services section, click the Voice icon.
 

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

• If yes, then continue to the next step.
• If no, then proceed to step 6 for changing your settings.

Click the arrow to expand the User & System Management section and complete the following.

1. Click User Feature Settings.
   
   
   
   
2. Locate the number you are modifying and click Edit.
   
   

Click the arrow to expand the Advanced Call Settings section, then click Call Pickup.
 

From the Call Pickup page, refer to the following table to determine the next steps.
 

In the Group Name field, enter the names of those who can answer calls for each other.

Are all available users being added to the Call Pickup group?

• If yes, then click Add All.
• If no, then select the names from the Available Users list and click Add.

Notes:

• To remove users from the Assigned Users list, select the name from the list and click Remove, or click Remove All to clear the list.
• To find a user that is not in the Available Users list, in the Search field, type the user's name.

Click the Save and Return button.
 

Result: A message indicates your Call Pickup Group was added. It will now be available in the My Call Pickup Group section.

Use the following information to use your Call Pickup feature.

• For VoiceManager and IP Centrex customers, to answer an incoming call using Call Pickup, press *98 on your phone.
• For IP Centrex customers only, you can configure your phone to add a Call Pickup soft key to answer an incoming call. Contact us for help managing your Soft Key configuration.