Setting Up Personal Status Manager

Details

Personal Status Manager enables one-click routing management of incoming calls. It is available with
the VoiceManager Office and Anywhere packages, and IP Centrex service.

To configure Personal Status Manager, use the steps below.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

From the Services section, click the Voice icon.

image of Online Dashboard Voice Icon

Do you have more than one account?

If no, then continue to the next step.
If yes, then from the Select an account drop-down menu, select the account to modify.

Are you a Profile Administrator or a Profile Owner changing a user's number?

If yes, then continue to the next step.
If no, then proceed to step 6 for changing your settings.

Click the arrow to expand the User & System Management section and complete the following.

Click User Feature Settings.
Locate the number you are modifying and click Edit.

Click the arrow to expand the Applications section, then click Personal Status Manager.

Image of MyAccount Personal Status Manager

From the Current Status section, click the drop-down menu, select from one of the options in the following table and then click Save.

If...	Then...
None	Select None and click Save.
Available (In Office)	Select Available (In Office) and complete the following steps. In the Simultaneously Ring field, enter a phone number to ring with the primary line. Click the If My Line Is Busy drop-down menu and select where calls should go if the line is busy. Click Forward to Cox Voicemail or Forward to Other and enter a phone number in the field provided. Click the If I Don’t Answer drop-down menu and select where calls should route. Click Forward to Cox Voicemail or Forward to Other and enter a phone number in the field provided. Click Save.
Available (Out of Office)	Select Available (Out of Office) and complete the following steps. Click the When a Call Is Received drop-down menu and select where calls should route. Click Forward to Cox Voicemail or Forward to Other and enter a phone number in the field provided. Enter an email address in the Send Notification Emails to field to receive an alert of a missed call. Click Save.
Busy	Select Busy and complete the following steps. Click the When a Call Is Received drop-down menu and select where calls should route. Click Forward to Cox Voicemail or Forward to Cox Voicemail except from specific phone numbers. If selecting Forward to Cox Voicemail except from specific phone numbers, enter up to three phone numbers, then enter the phone number to ring when those numbers call. Click Save.
Unavailable	Select Unavailable and complete the following steps. Click the When a Call Is Received drop-down menu and select where calls should route. Click Forward to Cox Voicemail or Forward to Cox Voicemail except from specific phone numbers. If selecting Forward to Cox Voicemail except from specific phone numbers, enter up to three phone numbers, then enter the phone number to ring when those numbers call. Click Save.

Setting Up Personal Status Manager

Details

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