Signing In to MyAccount App

Solution

Follow the steps below to sign in to the Cox Business MyAccount mobile app.

Launch the Cox Business MyAccount app from your app store.

Image of the Cox Business MyAccount App icon

From the MyAccount sign in screen, enter your User ID and Password, and then tap Sign In.

Notes:

If you do not have a MyAccount profile, see Setting Up Your MyAccount Profile.
Returning customers using an iPhone may sign in using Face ID or Touch ID.

Image of MyAccount Sign In screen

If you have forgotten your User ID or password, refer to the following table for steps to recover you User ID or reset your password.

If you forgot your…	Then…
User ID	From the Sign In screen, tap User ID. From the Forgot my Cox Business User ID screen, tap the method from which you’d like us to contact you. Text Message Voice Call Email Address Provide the required contact information. Result: We will contact you through method you selected with your User ID.
Password	From the Sign In screen, tap Password. From the Reset Password screen, enter your email address in the User ID field. Tap Continue. Result: You will be prompted to select how you would like to receive a verification code. Depending on the method you select, we will contact you with instructions to reset your password. If you are not contacted by us, see Trouble Signing in on the Cox Website.

Once you have completed the sign in, if you have multiple accounts in your profile, the screen displays all of your accounts. Tap on the account that you want to access.

Image of multiple accounts on home screen

Result: The Home screen for the selected account displays.

Image of MyAccount Home screen

Note: If you only have one account, your Home screen displays after you tap Sign In.

Signing In to MyAccount App

Solution

Cox Business MyAccount Updates

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