Troubleshooting Tips for Cox Business Internet Connection Issues

Use the following information to troubleshoot Cox Business equipment connection issues. After completing each step, check your connection to confirm if the step resolved the issue.

Go to Cox Business Outage Support page at https://www.cox.com/business/support/outages.html and complete the following steps.

1. Click the Check for Outage button.
2. Check for an outage in your area.
3. Are you in an outage area?
   • If no, continue to the next step.
   • If yes, follow the Network Outage Tips provided on the Outage Support page.

Check all the devices connected to the Internet. Are you able to connect to websites using a different PC, laptop, or mobile device?

• If no, then continue to the next step.
• If yes, then the issue is occurring with one device and not your Internet connectivity. For information to receive assistance with your devices, see Cox Business Complete Care.

Check your Ethernet connections.

• Check your Ethernet cable that connects the gateway to your network equipment or connected devices.
• Ensure that the Ethernet jack is completely plugged in, and the cable is undamaged.

Restart the following network equipment connected to your Cox device.

• Internal router
• Switch

Restart your Cox equipment.

• You can restart your Cox device remotely in Cox Business MyAccount, see Rebooting Your Equipment in Cox Business MyAccount.
• If you are unable to remotely restart your Cox device, you can manually restart the device by unplugging the power, wait a few seconds and then plug the power back in.

Restart your device, such as a laptop, mobile device, or computer.

Are you connected to WiFi?

• If no, proceed to step 8.
• If yes, complete the following steps

While connected to your WiFi, check the following settings.

• Turn off the WiFi on your device and then immediately turn it back on.
• Verify your WiFi password is correct.
• Confirm the WiFi is enabled on the gateway or router.

Note: WiFi connectivity relies on a variety of factors including wireless setup, placement, and wireless frequencies. For more information on troubleshooting your wireless connection, see Troubleshooting Your Wireless Connection.

Check your IP address settings.

• Verify that you have the correct IP address settings, DHCP, or Static IP on your network equipment or connected devices.
• If you are using a static IP, then make sure that your network equipment or connected devices have the correct static IP address.
  
  Note: You can view your static IP address in MyAccount, see Viewing Your IP Address in MyAccount.

Did this resolve your Cox Business Internet equipment connection issue?

• If yes, then no further action required.
• If no, then contact us for additional support.