Troubleshooting Your Wireless Connection

• If you have an access point, then make sure that the wireless client is enabled.
• Verify that the wireless client is configured with the correct wireless settings.
• If the signal is low or not available, then try to reposition the Gateway.
• Check that the wireless client supports the wireless band, protocol, and the selected wireless security that are currently used by the access point.
• Change the wireless channel.
• Make sure that the access point is enabled.
• To reboot your equipment in Cox Business MyAccount, see Rebooting Your Equipment in Cox Business MyAccount.

• Check the signal strength on the wireless client. If the signal is low, then try to reposition the Gateway.
• If you are connected to the 5GHz access point, then try connecting to the 2.4GHz access point.
• For customers with Cox provided Gateways, device signal strength can be viewed in Cox Business MyAccount. To learn more about the Device Network Map View, visit Cox Business MyAccount Smart Business Gateway and click the Connected Devices link.
  
  Note: You can also select band steering. for additional information on band steering, see Band Steering Features and Benefits.
  
  
• Change the wireless channel.
• Use WPAWPA2-PSK (TKIP/AES) as encryption.
  
  Additional Resources
• Wireless Network Setup Recommendations
• Troubleshooting Slow Connection Speeds

• To test your internet speed, visit https://www.cox.com/business/internet/learn/speed-test.html.
• To improve your internet speed, visit Ways to Improve your Internet Speed.

The following diagnostic tools are available in the admin portal.

• Ping: Checks the network connectivity to a particular IPv4 or IPv6 address.
• Traceroute: Displays the route and measures transit delays of packets across the network.

Complete the following steps to access the Network Diagnostic tools.

Note: These steps are for Technicolor CGA4131 or CGA4332 only.

1. Access the Administrative Portal.
2. From the Administration menu, click Troubleshooting.