Unenrolling From Two-step Verification Online

To update one or more of your verification factors, you reset all of your current selections in your online profile.
 

Note: If you are unable to sign in to reset your factors, then refer to your Profile Owner or Profile Administrator for assistance.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Home page, click the Main Menu icon, and then select Users and Accounts.
 

Result: The Users and Accounts tabs display.
 

Note: If the icon does not display, then click the arrow to view other available options.

• Scroll down the Users list to locate the account you are editing.
• Scroll down the Accounts list to locate the account you are editing.
• Click the Search icon to locate the user by name, email address, phone number, or extension.

Click the arrow to access the edit option.
 

From the Account Security tab, click the Two-step Verification drop-down arrow.

Click the Manage Factors link.

From the Are You Sure? pop-up window, click Clear Factors.
 

Result: The MyAccount sign-in page displays.

Enter your User ID and Password, then click Sign In.

From the Setup Two-step Verification page, select one or more verification factors from the following choices and click Setup Verification Option.

• Text Message - Receive the six-digit one-time passcode via text to your mobile phone.
• Voice Call - Receive a call with your instructions to authenticate.
• Email - Receive a six-digit one-time passcode sent to your email address.
  
  Note: The email option may not display if an email address is not listed on your account, has not been verified, or is a Cox-issued email address.

Complete the steps outlined in the table below to enter the information for your verification method.
 

Note: The one-time passcode expires after five minutes.

Once you have finished updating your verification methods, click Done.
 

Result: You have now updated your verification methods.