Viewing Call Detail Records in MyAccount

Follow the steps below to view Call Detail Records in MyAccount. Call records go back as far as 120 days.
 

Note: This process is only for IP Centrex customers. To change your Cox Business Voice service to IP Centrex, contact us and click Order New or Upgrade Services.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Services section, click the Voice icon.
 

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

• If yes, then continue to the next step.
• If no, then proceed to step 6 for changing your settings.

Click the arrow to expand the User & System Management section, then click Call Detail Records.
 

From the Call Detail Records page, complete the following.

1. Enter the Begin Date:.
2. Enter the End Date:
3. Click the Account Number (s): drop-down and select the account.
4. Click the Phone Number (s): drop-down and click to select All Phone Numbers or locate specific phone numbers.
5. Click Retrieve Data.

To choose how the call data displays, click Table View or Reports View.
 

Note: The Filters function is optional.

1. Click the Filters and select from each drop-down menu to narrow your search based on specific criteria.
2. Click Continue.

Refer to the following information based on the view selected.
 

View	Information
Table view	Click the PDF or CSV link to export the data.
Report view	From the Show Usage for: drop-down menu, select the call information you want to display. Select the Total or Average view. Click the Select Timeframe drop-down and click to select Days of the week or Hours. Result: The chart displays the filters and views selected.