• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Step 1 - Installing the Battery Backup System

To begin using your Cox Business Net Assurance device, you must install the battery backup system. Follow these steps to start the installation process.

1

Unbox your Battery Backup device.

2

Place the Battery Backup device on the side.

image of battery backup device
3

Place your thumb at the middle top of the grated panel on the Battery Backup device and slide it across to reveal the battery and wiring area.

image of battery backup device
4

Locate the black cable within the compartment and connect it to the matching port on the right side of the battery compartment.

image of black cable port
5

Connect the red cable to the matching port on the left side of the battery compartment.

image of connecting the red cable
6

Once both cables are securely connected, close the grated panel to conceal the battery and wires.

image of Cradlepoint LTE device on the side
7

Plug in the Battery Backup device to a power outlet.

image of Cradlepoint LTE device plugged into power
8

Press and hold the battery power button until the short beep to power it on.

image of Cradlepoint LTE power button
Use the following options to navigate the installation process.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.