Your Privacy Rights As A Cox Business Customer And Related Information

Personally Identifiable Information
We may disclose Subscription Services Personally Identifiable Information to operate and improve our Subscription Services, and related business purposes as permitted or required by applicable law or legal process, including, for example, for the following activities: sales, installation, training, operations, administration, advertising, marketing, support, development of new products and services, data analytics, network management, fraud prevention, identity verification, maintenance, customer care, communications with you, billing, and collection.


Cox TV Services
We disclose TV Viewing Information we collect with TV networks and with companies that help advertisers make decisions on where to place their ads. When we disclose TV Viewing Information, we never include your name, address, email address, or phone number or other contact information that personally identifies you, rather we use a unique identifier. If you prefer that we not disclose your businesses TV Viewing Information with third parties other than those needed to help us provide our Subscription Services to you, including for the purpose of serving more relevant ads, you can opt-out by visiting the preferences center in My Account at myaccount-business.cox.com. Please note, if you opt-out you will still receive TV advertising from Cox, but it will be generic and not targeted to your household’s interests.

For more information on television privacy, see the “Cable Television Act Protection of Subscriber Privacy” section below.


Telephone Services
We do not share the telephone usage information we collect, such as records of calls made and received and their duration, unless required by law or legal process.

Our telephone customers can designate their listings as non-published for print or electronic directories or for directory assistance services. We do not publish these directories and are not responsible for their content or accuracy. Because of the complexity of this process and the involvement of others, errors sometimes occur. Our telephone services are subject to tariff or contractual terms that limit our liability in the event of listing errors.

For more information on telephone privacy, see the “Security” section and the "Customer Proprietary Network Information" section below.


Cox Mobile Services
We disclose your Personally Identifiable Information with your consent or to complete any transaction or provide any product you have requested or authorized. Where appropriate, Cox may also disclose your Personally Identifiable Information with vendors and business partners working on our behalf to help us provide you with our products or services. Further, when processing your application and determining your eligibility for our services, we may also disclose limited personal information about your account and your mobile device with our service providers to assist with identity verification, and to prevent fraud and identity theft. For example, this may also include disclosing your information with an insurance provider if you elect to insure your mobile device through our mobile protection plan.


Internet Services and Email
We may disclose network traffic data, including IP addresses, with trusted third parties who work to protect ISPs and the Internet from botnets and other threats. We may also publicly publish city- and state-level location information associated with our IP addresses, making this information available to businesses that provide services for mapping IP addresses with general geographic data.

We do not disclose the contents of your online communications, including emails, unless required by law or legal process. We may retain and provide such communications to others if we are legally required or compelled to do so. For the email accounts that are provided by us, we scan incoming and outgoing email traffic electronically to identify and filter out likely spam and messages for security and fraud prevention purposes.


Special Exceptions
We reserve the right to disclose Personally Identifiable Information if we have a good faith belief it is necessary to: (1) comply with the law or legal process; (2) protect our network, rights, or property or those of others; (3) respond to fraud, abuse or unauthorized reception or access; (4) enforce our Policies posted on cox.com; or (5) act in an emergency to protect your safety or that of another person. See also the "Law Enforcement and Legal Requests" section below. We may also disclose Personally Identifiable Information as follows: with your consent, as explained at the time of collection, or as otherwise not prohibited by applicable law and not inconsistent with this Notice or any notice given by us at the time of collection. Further, we may disclose and/or transfer Personally Identifiable Information in connection with or during negotiations of any proposed or actual financing of our business, or merger, purchase, sale, joint venture, or any other type of acquisition or business combination of all or any portion of Cox assets, or transfer of all or a portion of Cox’s business to another company, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.

We may also disclose your Subscription Services Personally Identifiable Information to you or your authorized users or agents upon request, however, we take reasonable precautions to identify you, or persons you have authorized, when we are contacted about your Cox account before doing so.


Vendors
We use vendors in providing Subscription Services to you and may disclose Personally Identifiable Information with them for these purposes, including billing, collection, account management, customer support, marketing, and other routine business purposes. We contractually require these vendors to maintain reasonable security of Personally Identifiable Information they process for us and to abide by applicable laws.

Taking Proper Precautions Online
Maintaining the security of your personal computer is an important way to protect your privacy and to help us protect our network and customers. Following our policies posted on www.cox.com and maintaining your antivirus software, firewall, wireless network security, and your operating system can help prevent harm and potential theft of data. If you grant access to your account portal to employees, contractors or third parties you should keep access current and terminate access for any persons for whom access is no longer needed. You should regularly back up your computer to preserve your files, including messages you want to keep, and change your login password regularly. Always be sure you know with whom you are dealing before clicking on an Internet link or giving out your personal information. When using the Internet for communications, it is possible for outside parties to access them. Since we cannot control websites or services operated by third parties, you should review their terms of service and privacy policies before use. We may take protective action related to your Internet service or contact you to help with security issues we identify, such as malware infections. Unsecured Wi-Fi networks can allow unauthorized persons to use your Internet service for illegal activity which can be attributed to your account. We monitor our network and scan incoming and outgoing cox.com email messages to filter out likely spam, harmful messages, viruses, malware, spyware, and related threats that could harm your equipment, the network, or others. Cox will not contact you to ask for your personal information; if you receive a communication from a person asking to be us and asking for personal information, you should contact Cox directly by phone to verify the communication before giving out any personal information.


Spam
We try to block incoming and outgoing spam using a variety of methods. You can help by preventing unauthorized access to your computer and email account. You can forward unwanted spam to spamreport@cox.net and phishing scams to phishingreport@cox.net to help update our filters. We will never ask you to send sensitive personal information to us by unsecured email.


Telephone Services
Telephone customers must provide a government-issued photo ID or other appropriate identification before we can discuss your information. If you, or anyone authorized by you, make certain changes to your telephone account, Cox will send you notice to confirm that you made these changes. If you suspect that someone may have made unauthorized changes to your account, contact Customer Care at the telephone number on your bill. If we discover any unauthorized access to your telephone account, we will send you notice, in keeping with applicable law.

California residents have certain additional privacy rights detailed in our California Consumer Privacy Notice.  Please note that some of the practices and rights described in this notice may not be applicable to you based on your company’s relationship with Cox Business and how we process your personal information for our commercial services.

If you believe that your personal information has been shared during the course of a relationship between Cox Business and your current or former company,  you or your authorized agent may exercise any of the applicable rights set forth in the California Consumer Privacy Notice by sending an email with a description of your request along with your first and last name, company name, company email address, and company phone number to californiaprivacy@cox.com.  Please do not include any additional personal information in your request.  Further, please note that we will need to verify your identity before fulfilling certain requests in order protect the personal information from fraudulent requests. This verification may include confirming the information provided in your request matches with the information contained in our records.

If you believe that Cox Business is a processor for a company you do business with, you should contact that business directly.

We consider the privacy of our subscribers to be very important, and we are committed to keeping nonpublic Personally Identifiable Information about our subscribers secure and confidential. Your privacy rights under federal law relating to our cable television services are summarized below:
 

1. In the course of providing cable television service, as stated above in the "Information We Collect and Use" section, we collect and maintain certain Personally Identifiable Information regarding our subscribers for legitimate business activities related to the marketing and providing of services over our cable system and for financial, accounting, fraud prevention, tax and franchise purposes. We may combine the Personally Identifiable Information that we collect about you as part of our regular business records with information about you obtained from third parties to help us identify other services we or our affiliates provide that might interest you. We also may collect TV Viewing Information for any reason, including determining which programs are the most popular, how many devices watch a show, and which cable features are used most often.
   
   
2. Personally Identifiable Information is confidential and therefore will not be disclosed to third parties unless it is necessary to render or conduct a legitimate business activity related to a cable service and other services provided to you, or to detect unauthorized reception of our services. The Cable Act allows us to disclose your name and address information – so-called subscriber list information - to third parties for their own marketing purposes, subject to providing you with an opportunity to opt-out of such disclosure. Should we decide in the future to share subscriber list information with third parties for their own marketing purposes, we will provide you with notice and an opportunity to opt-out. We may be legally required to release your Personally Identifiable Information to the government or a third party due to a law, court order, subpoena, or other government order or legal process. We also may release your Personally Identifiable Information if we believe an emergency involving danger of death or serious physical injury or a credible threat to children or public safety requires disclosure. In some situations we are legally prohibited from providing you with any notification regarding the release of your PII.
   
   
3. The types of persons to whom your Personally Identifiable Information may be disclosed in the course of our cable business include employees, agents, affiliates, sales representatives, accountants, attorneys, vendors, billing and collection agencies, program suppliers, and auditors. The frequency of such disclosure will vary depending on our business needs. For example, billing information on past due accounts will be disclosed when collection action is commenced and other information on an as-needed basis. We also may disclose your name and address for purposes permitted by law. Additionally, authorized representatives of the franchising authority and FCC personnel may review service complaint logs maintained by the system which reflect complaints made by the subscribers regarding the quality of cable television reception. Except when required by law, we will not disclose the extent of your viewing or other use of a cable service or other service we provide, nor the nature of any transaction you make over the cable system in a manner that can identify you personally. We follow industry-standard practices to prevent unauthorized access to Personally Identifiable Information; however, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use or disclose Personally Identifiable Information.
   
   
4. The information set forth above may be maintained by us for such time as its retention is necessary for the purpose for which it was collected or to satisfy other business, legal or tax requirements and there are no pending requests for access to such information from you or pursuant to a legal proceeding. For example, former subscribers’ names, addresses, telephone numbers, billing and payment records and subscription information are maintained for a minimum of three (3) years. Any subscriber may inspect their own Personally Identifiable Information during regular business hours at our local office upon at least three (3) days prior written request. Subscribers will be provided a reasonable opportunity to correct any error in such information. You may also check the accuracy of, and advise on errors with, certain of your Subscription Services Personally Identifiable Information by accessing your My Account at myaccount-business.cox.com.
   
   
5. Federal law permits you to bring a civil action in federal court, in addition to any other lawful remedy available to you, for violations of your cable television subscriber privacy rights.