Cox Fixed Wireless Access Internet Service Disclosures

A1. General Disclosure:
The following describes Cox's network practices as of the date of this disclosure; it will be updated from time to time as Cox's practices change. Cox may take any appropriate measures, whether or not they are described below, in response to extraordinary levels of usage, denial of service attacks, or other exigent circumstances that have a significant effect on our customers' ability to use the Services or Cox's ability to provide the Services.

Cox is committed to the ongoing management of its network to improve its service offerings, protect customers, and create new service and feature enhancements for its customers. Cox does not shape, block or throttle lawful Internet traffic or engage in other network practices based on the particular online content, protocols or applications a customer uses or by a customer’s use of the network. Cox uses other measures to ensure the best overall experience for our Cox FWA Services customers, including, without limitation: rate limiting of email (as set forth in our email policies), email storage limits (including deletion of dormant or unchecked email), rejection or removal of "spam" or otherwise unsolicited bulk email. Cox may also employ other means to protect customers, children, and its network, including blocking access to child pornography sites (based upon lists of sites provided by a third party and an international police agency), and security measures (including identification and blocking of botnets, viruses, phishing sites, malware, and certain ports as set forth below).




Internet Protocol (IP) addresses identify devices on the Internet. Due to the ongoing increasing volume of devices connected to the Internet, IP addresses are evolving from IPv4 to IPv6. During this transition, your Cox Internet connected gateway may appear to share an IPv4 address with other Cox Internet connected gateways. This will not materially affect your service.


A2. Congestion Management:
There is no typical frequency or location of congestion, although congestion is more likely to occur during peak use hours in the evening. A major news event at any time of the day which results in many customers streaming video of the event can also cause congestion. At an individual node level, in rare circumstances, multiple users of heavy bandwidth applications (e.g., households running multiple instances of concurrent video streaming or uploading), may temporarily reduce the bandwidth available to all users on the same node. At times of congestion, standard network algorithms may be employed to ensure that available bandwidth is equitably allocated to competing users. Cox regularly monitors data usage, congestion, and capacity to decide where additional capacity in the network is needed. In exceptional circumstances due to unforeseen and dramatic increases in traffic over a short period of time, Cox may take reasonable measures on impacted nodes on a temporary basis to alleviate congestion until network capacity can be increased to ensure consistent good performance for all users..
 

A3. Application-Specific Behavior:
In order to protect you, the network and upstream bandwidth availability, and the rest of the Internet, Cox blocks or restricts certain ports as described on this web page:
 https://www.cox.com/residential/support/internet-ports-blocked-or-restricted-by-cox.html


A4. Device Attachment Rules:
Cox Internet Services performs certain actions to protect your personal security and also suggests other actions that will enhance your personal security. These actions and suggestions are described on this web page: https://www.cox.com/aboutus/policies/annual-privacy-notice.html#security

B1. Service Description:
In some locations, Cox’s networks use FWA technology to provide reliable service over a shared network. In these areas, fiber optic cables run from headend distribution hubs to serving towers, with signals then transmitted using radio frequencies to the customers’ premises equipment. In the customers’ premises, a receiver and power-over-ethernet (PoE) adapter are deployed to provide the in-home data interface. FWA technology delivers data from a single source to multiple endpoints, sharing the capacity of the carrier band, allowing Cox to provide fast, reliable connectivity for subscribers. A PoE adapter provides at least one Ethernet port interface for the in-home data interface. Cox also offers gateways that connect to the PoE adapter to provide Wi-Fi interfaces as well as Ethernet interfaces for FWA subscribers.

Cox FWA service has a maximum download speed of 940 Mbps. However, it is important to note that many factors beyond Cox’s control can affect the actual speeds customers are able to receive to their devices, including:

• Capability of end user devices (computer, smartphone, tablet), including factors such as age, software and operating system versions, the presence of viruses and malware, and the number of simultaneous applications running;
  
  
• Wireless home network (Wi-Fi) connections, which may be slower than wired connections;
  
  
• Congestion on websites visited, including high demand by multiple simultaneous users;
  
  
• Fluctuations in latency within connecting networks outside of Cox’s network, such as gaming servers;
  
  
• Weather and interference effects from landscape changes;
  
  
• Force Majeure events such as natural disasters, national emergencies, or epidemics/pandemics.
   

B2. Typical Speeds and Latency:
The FCC requires ISPs to disclose “typical” download and upload speeds and latency for mass market speed tiers on Broadband Facts labels.  The FCC permits providers to utilize “internal testing, consumer speed test data, or other data regarding network performance” to determine “typical” performance.



Cox has deployed multiple test servers throughout our footprint and provides several models of gateway devices that are equipped with software capable of running speed tests. Cox evaluated speed tests measuring speeds from these modem/gateway devices in customer locations to Cox’s speed test servers and speed tests derived in lab settings. Cox has reported as “typical” on Broadband Facts labels a range of download, upload, and latency test results representing the 25th and 75th percentile of results for a given speed tier. Typical speeds for newly launched service plans may represent a combination of lab, field and/or limited customer test results, and may be subsequently adjusted, if warranted, based on subsequent customer testing.



Typical performance can be impacted by many factors. Latency, in particular, is highly dependent on distance from the test server. Therefore, when customers who are the farthest away from or the closest to the nearest Cox test servers or other commercial test servers run a performance test on their modem/gateway, they may not receive a latency measurement that matches the “typical” latency range disclosed on the Broadband Facts label.



Finally, total service performance is measured on an end-to-end basis, but Cox typical speed results cannot take into account, for example, your internet final destination and traffic on the internet, your specific level of Wi-Fi connectivity, the capabilities and performance of your Local Area Network (LAN), wiring inside your premises, or the capacity or performance of your devices.



The information contained in all of Cox’s current Broadband Facts labels is available at www.cox.com/broadbandlabels. Once you enter that web address, you will immediately start downloading the .csv file containing Cox’s Broadband Facts data.

The table below represents values obtained from Cox’s Broadband Facts Label testing:

C1. Price:
Cox provides a range of Internet Services. Cox Internet service is provided subject to Cox's Residential Customer Service Agreement  (“Customer Service Agreement”) and Acceptable Use Policy (“AUP”). The service agreements and the AUP may be changed at Cox's discretion in accordance with the terms of the agreements. The current versions of the service agreements and AUP are posted on cox.com.



Information about residential pricing, data plans and fees, and additional network services can be found on the Speeds and Data Plans pages and Internet Pricing and Plans pages of cox.com.


Customers purchasing bundle packages consisting of Internet and other services may incur additional taxes, fees and surcharges related to the other services subscribed to in the specific bundle packages.


C2. Privacy Policies:
Cox protects your privacy throughout the process of providing you service, billing, and customer support. Cox FWA Service is provided subject to Cox’s Privacy Policy for Internet service, referenced in the link below. The privacy policy may change as provided by its terms and conditions. https://www.cox.com/aboutus/policies/annual-privacy-notice.html.


C3. Contact Us:
If you have a complaint or question regarding your Cox FWA Service, you may contact us using cox.com/chat.