Notice to Parties Serving Subpoenas on
Cox Communications
Notice to Parties Serving Subpoenas on
Cox Communications
Updated: February 12, 2025
Since July 1, 2021, it has become increasingly necessary to have a port number for dynamic IPV4 address requests due to IPV4 exhaustion and sharing.
If the port is unknown, we will make our best effort to fulfill the subpoena with the information provided.
How to Reach Cox regarding Subpoenas and Law Enforcement Requests:
Online Request Submission Portal:
https://app.kodexglobal.com/cox/signin
*all subpoenas, warrants, court orders, and law enforcements requests should be submitted via this online portal.
Business Hours: 8:00 am to 5:00 pm
SubpoenaResponse@cox.com
Info and Voicemail: (404) 269-0100
Fax: (404) 269-1898
*requests are not accepted via this email
*please use the online portal for communication regarding existing requests as well as general inquiries
After Business Hours - Emergencies Only:
National Operations Center
nocsubpoena2@cox.com
Phone: (877) 866-4474
Fax: 404-269-0720
*Emergency Requests Must:
(1) be Submitted via the Online Portal,
(2) marked as an emergency request in the Online Portal, and
(3) include the online certification re the nature of the emergency
Our physical address is:
Records Custodian
Cox Communications
6205-B Peachtree Dunwoody Road
Atlanta, GA 30328
Subpoenas / Warrants/ Court Orders / Law Enforcement Requests: Cox accepts these requests, subject to payment of costs as applicable, via the Kodex Law Enforcement Portal.
- All such requests/subpoenas should be submitted through the Kodex Law Enforcement Portal at https://app.kodexglobal.com/cox/signin.
- New requestors may sign up for the Kodex portal here:: https://app.kodexglobal.com/cox/signup. For assistance with signing up or logging in, please contact help@kodexglobal.com.
- Beginning November 25, 2024, Cox is no longer accepting requests via the subpoenaresp@cox email address.
- Restrictions: Acceptance of service by facsimile, email, or the Kodex Law Enforcement Portal is conditioned upon payment of charges, as applicable. Cox reserves the right to require payment in advance, to withhold delivery until payment, and to seek enforcement of charges, including cost of collection. Entities that fail to pay charges must serve process upon the registered agent for Cox Communications, Inc. within the appropriate state and will be denied requests for expedited responses. You will be notified if hourly charges apply and can request an estimate.
- Requirement for Court Order or Warrant for Content of Communications: Except as provided in 18 U.S.C. § 2703, content of communications may not be provided without court order or warrant.
- Response Time: Requests are handled in the order received, with priority to emergency and expedited requests. Responsive information is generally provided within 20 business days. Expedited response for information other than call records, if available resources permit, will generally be provided within 3 business days. Extensive toll, IP address, and call record detail requests may require 30 days or more.
- Status Requests: Please do not ask for the status of a request prior to 20 business days for subscriber information, 3 days for expedited requests, and 30 days for call records. You may check the status of your request via the Kodex Law Enforcement Portal.
Service of Process/ Registered Agent
- Physical service may be made on the agent for service of process for Cox Communications, Inc., available from the Secretary of State wherever we do business or on Corporation Service Company, 40 Technology Parkway South, Suite 300, Norcross, GA 30092.
- We do not accept service at any of our local offices.
Records Retention
The following retention policies generally apply to frequently sought records:
IP Assignment Logs
Up to 6 months
Call Records
18 months (up to 36 in certain states)
Security Activity Logs
13 months
Security Video Clips and Images
30 days
Security Constant Video Recording
10 days
LEA Preservation Requests
90 days (additional 90 days upon further request)
Cost Reimbursement (18 U.S.C.§ 2706)
$50.00
Per account for basic information*
$40.00
Per account for alarm activity information
$25.00
Per account for alarm activity information (Cox customers only)
$100.00
Expedited handling fee
$50.00/Month
Telephone call detail records (other than toll)
No Charge
Telephone toll record and basic subscriber records of 10 or less**
$25.00/first 3 months $25 each addt'l
Telephone call detail records (civil cases, for customers)
$5.00/Account
In excess of 10 subscribers
$75.00/Hr./staff
Requests requiring greater than 0.5 hours ($40.00 minimum)
$80.00
Preservation requests
No Charge
Non-expedited child pornography or endangerment investigations and investigations of harassing or abusive calls, if documented when requested and unless expedited response is sought
Pen Register/Trap and Trace
$1,550 initial, $1,000/month
Wiretap
$2,100 initial, $1,775/month
$60.00/per IP address - Copyright Infringement Cases
1-10 IP Addresses
$55.00/per IP address - Copyright Infringement Cases
11-20 IP Addresses
$50.00/per IP address - Copyright Infringement Cases
21-above IP Addresses
*Notes:
- Requests based on IP addresses must include date, time and time zone information in order to receive a response
- Law enforcement requests for telephone account/subscriber information in excess of 10 accounts, or otherwise voluminous, may be charged for under 18 USC 2706.
- Telephone number providers can be determined at http://www.npac.com.
- Civil Requests for telephone account information is charged at $50.00 per account.
Payment methods
For invoices received from Cox:
CHECKS:
Make payable to Cox Communications, Inc. (Tax ID # 58-2112281) (Dun’s # 789111374-1234)
Subpoena Compliance Payments
Cox Communications
6205-B Peachtree Dunwoody Rd. 16th Floor
Atlanta, GA 30328
CREDIT CARDS:
American Express, Visa and MasterCard accepted
Contact Information:
(Please do not direct status requests or questions concerning standard subpoenas to these individuals. Please direct inquiries through the Kodex portal.)
Subpoena Response Team – supervising attorney
Karen Manley
Karen.Manley@coxinc.com
Phone: (678) 645-1195
Blaine Holton
(National Security / Classified – 24/7)
blaine.holton@coxinc.com
Phone: (678) 645-4853
Fax: (678) 645-5853
National Technical Operations Center
(after 5pm EST)
nocsubpoena2@cox.com
Phone: (877-866-4474)
Fax: 404-269-0720