Notice to Parties Serving Subpoenas on
Cox Communications
Notice to Parties Serving Subpoenas on
Cox Communications
Updated: August 26, 2021
Beginning on July 1, 2021, it will become increasingly necessary to have a port number for dynamic IPV4 address requests due to IPV4 exhaustion and sharing.
If the port is unknown, we will make our best effort to fulfill the subpoena with the information provided.
How to Reach Cox:
Business Hours
(Eastern time):
8:00 am to 5:00 pm
SubpoenaResponse@cox.com
Messages:
(404) 269-0100
Information Line and Voice
Fax: (404) 269-1898
After Business Hours
Emergencies:
National Operations Center
Center Phone: (877) 866-4474
Cox Home Security
Emergencies Only
Phone: (800) 633-2677
Service of Process
Cox Communications and its subsidiaries accept service of subpoenas, warrants and court orders, subject to payment of costs, by email at:
SubpoenaResponse@cox.com
or by fax at (404) 269-1898
We do not accept service at any of our local offices.
Our physical address is:
Records Custodian
Cox Communications
6205-B Peachtree Dunwoody Road
Atlanta, GA 30328
Physical service may be made on the agent for service of process for Cox Communications, available from the Secretary of State wherever we do business or on Corporation Service Company, 40 Technology Parkway South, Suite 300, Norcross, GA 30092. We do not accept service at any of our local offices.
Restrictions
Acceptance of service by facsimile or email is strictly conditioned upon payment of charges. Cox reserves the right to require payment in advance, to withhold delivery until payment and to seek enforcement of charges, including cost of collection. Entities that fail to pay charges must serve process upon the registered agent for Cox Communications within the appropriate state and requests for expedited response will not be granted. You will be notified if hourly charges apply and can request an estimate.
Response Time
Requests are handled in the order received, subject to pending expedited requests. Responsive information is generally provided within 20 business days. Expedited response for information other than call records, if available resources permit, will generally be provided within 3 business days. Extensive toll, IP address and call record detail requests may require 30 days or more.
Questions
During business hours Eastern Time, all questions should be directed as follows:
- Fax (404) 269-1898
- Email: SubpoenaResponse@cox.com
- Phone: (404) 269-0100 (Voice messages will be returned within 1 business day)
Status Requests
For security reasons, all questions must be submitted in writing along with a copy of the subpoena and response. To prevent delays in response to your request and those of others, please do not ask for the status of a request prior to 20 business days for subscriber information, 3 days for expedited requests and 30 days for call records. You may then send a copy of your original subpoena with a cover page asking for the status.
Records Retention
The following retention policies generally apply to frequently sought records:
IP Assignment Logs
Up to 6 months
Call Records
18 months (up to 36 in certain states)
Security Activity Logs
13 months
Security Video Clips and Images
30 days
Security Constant Video Recording
10 days
LEA Preservation Requests
90 days (additional 90 days upon further request)
Requirement for Court Order or Warrant — Except as provided in 18 U.S.C. § 2703, content of communications may not be provided without court order or warrant.
Cost Reimbursement (18 U.S.C.§ 2706)
$50.00
Per account for basic information*
$40.00
Per account for alarm activity information
$25.00
Per account for alarm activity information (Cox customers only)
$100.00
Expedited handling fee
$50.00/Month
Telephone call detail records (other than toll)
No Charge
Telephone toll record and basic subscriber records of 10 or less**
$25.00/first 3 months $25 each addt'l
Telephone call detail records (civil cases, for customers)
$5.00/Account
In excess of 10 subscribers
$75.00/Hr./staff
Requests requiring greater than 0.5 hours ($40.00 minimum)
$80.00
Preservation requests
No Charge
Non-expedited child pornography or endangerment investigations and investigations of harassing or abusive calls, if documented when requested and unless expedited response is sought
Pen Register/Trap and Trace
$1,550 initial, $1,000/month
Wiretap
$2,100 initial, $1,775/month
Copyright Infringement Cases
$60.00/per IP address
1-10 IP Addresses
$55.00/per IP address
11-20 IP Addresses
$50.00/per IP address
21-above IP Addresses
* Requests based on IP addresses must include date, time and time zone information in order to receive a response.
** Telephone subscriber requests from law enforcement in excess of 10 accounts or otherwise voluminous may be charged for under 18 USC 2706. Law enforcement can determine providers at http://www.npac.com. Telephone account information in civil cases is charged at $50.00 per account.
Payment methods
Include invoice reference number with payment (American Express, Visa and MasterCard accepted)
Check:
Make payable to Cox Communications, Inc. (Tax ID # 58-2112281) (Dun’s # 789111374-1234)
Subpoena Compliance Payments
Cox Communications
6205-B Peachtree Dunwoody Rd. 16th Floor
Atlanta, GA 30328
Credit Card:
American Express, Visa and MasterCard accepted.
EFT:
Contact us for instructions
Contact Information (Please do not direct status requests or questions concerning subpoenas to these individuals)
Sharon Chang
Sharon.Chang@cox.com
Phone: (404) 269-6841
Karen Manley
Karen.Manley@coxinc.com
Phone: (678) 645-1195
Blaine Holton
(National Security / Classified – 24/7)
blaine.holton@coxinc.com
Phone: (678) 645-4853
Fax: (678) 645-5853
Eric Winter
(National Security / Classified – 24/7)
eric.winter@coxinc.com
Phone: (678) 645-0670
Fax: (678) 645-1679
National Technical Operations Center
(after 5pm Eastern Time)
nocsubpoena2@cox.com
Phone: (877) 696-1662 opt 3,3,2
Cox Home Security Emergencies Only
(after 5pm Ea stern Time)
Phone: (800) 633-2677