California Consumer Disaster Protection

Cox customers impacted in affected areas of a state of emergency declared by the California Governor’s Office or by the President of the United States are eligible to receive disaster relief protections pursuant to CPUC Decision 19-08-025.  Emergency customer protections shall become effective when a disaster has caused a loss/disruption or degradation to a utility’s service.

The following Emergency Customer Protections will be provided to impacted Cox residential telephone customers:

1. Waiver of one‑time activation fee for establishing remote call forwarding, remote access to call forwarding, call forwarding features and messaging services;
2. Waiver of the monthly rate for one month for remote call forwarding, remote access to call forwarding, call forwarding, call forwarding features, and messaging services;
3. Waiver of the service charge for installation of service at the temporary or new permanent location of the customer and again when the customer moves back to the premises;
4. Waiver of the fee for one jack and associated wiring at the temporary location regardless of whether the customer has an Inside Wire Plan;
5. Waiver of the fee for up to five free jacks and associated wiring for Inside Wiring Plan customers upon their return to their permanent location;
6. Waiver of the fee for one jack and associated wiring for non‑Inside Wiring Plan customers upon their return to their permanent location.
7. Provide mobile phones for customers seeking shelter from a disaster to use temporarily at a county or city designated shelter.

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