Troubleshooting
The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
Modem Light | Status | Problem |
WPS | Blinking Green | None This button lets you use WPS to join the WiFi network without typing the WiFi password. The WPS LED blinks during this process and then lights solid. |
WiFi ON / OFF | Off | WiFi disabled - Pressing this button for two seconds turns the WiFi radio on and off. |
On | None - WiFi enabled |
POWER | Off | No power - Verify all cable connections and try resetting the modem. |
Solid Green | None |
DS (Downstream) | Off | No downstream channel locked - Verify all cable connections and try resetting the modem. |
Blinking Green | Scanning for the downstream channel - Verify all cable connections and try resetting the modem. |
Solid Green | None - the connection from the computer to the Internet established on one channel |
US (Upstream) | Off | No upstream channel locked - Verify all cable connections and try resetting the modem. |
Blinking Green | Scanning for the upstream channel - Verify all cable connections and try resetting the modem. |
Solid Green | None - the connection from the Internet to the computer established on one channel |
Internet | Off | No connection - Verify all cable connections and try resetting the modem. |
Solid Green | None - cable WiFi modem operational |
Slow Blink | None - cable WiFi modem receiving DHCP information |
Fast Blink | None - cable WiFi modem downloading a configuration file |
2.4 GHz WiFi | Off | 2.4 GHz radio off |
Solid Green | None - 2.4 GHz radio on |
ETHERNET | Off | No device connected to an Ethernet port |
Solid Green | None - powered-on device connected to an Ethernet port |
USB | Off | No device connected via USB |
On | A device connected via USB and ready for use |
Manufacturer Resources