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Internet features & guides support

Learn more about Cox Internet Features and view helpful guides.

Elite Gamer Service Discontinuation Elite Gamer Service Discontinuation
Elite Gamer service will be discontinued on December 29, 2023, to focus on network enhancements and other improvements.
Understanding Stay Connect Wifi Understanding Stay Connect Wifi
Learn how to stay connected during network or power outages.
Troubleshooting Stay Connect Troubleshooting Stay Connect
Learn how to troubleshoot your Stay Connect device.
Understanding Panoramic Wifi Pods Understanding Panoramic Wifi Pods
Learn about the eligibility requirements, benefits, and how to get started with the Panoramic Wifi Pods.
Understanding Data Usage Understanding Data Usage
Learn about how your online activities impact your household's data usage.
Easy Connect Kits and User Guides Easy Connect Kits and User Guides
Use the following resources for self install help with installing Cox TV, Cox Voice, Cox Internet, and Homelife devices.
Cox Panoramic Wifi App Features Cox Panoramic Wifi App Features
Learn about the different functions available in the Panoramic Wifi app.
Tips for Your Virtual Private Network Tips for Your Virtual Private Network
View tips, guidelines, and information to improve your Virtual Private Network.
Tips for Working From Home Tips for Working From Home
View the tips, guidelines, and information to improve your internet speeds and work from home capabilities.
Net Neutrality Net Neutrality
Cox is committed to an open internet experience for our customers.
Managing WiFi Network Name and Password in the Cox Panoramic Wifi App Managing WiFi Network Name and Password in the Cox Panoramic Wifi App
Learn how to view and change your WiFi network name or password on the Cox Wifi app.
Cox Browser Alert Notifications Cox Browser Alert Notifications
See the different Cox browser alert pop-ups used to inform our Cox Internet customers on a range of topics, including account services and equipment u... read more
Manage and Share WiFi Settings With the Cox App Manage and Share WiFi Settings With the Cox App
Learn how to use the Cox app to share your WiFi credential and update the network name and password.
Access and Use the Data Usage Meter Access and Use the Data Usage Meter
Learn how to access and use the Data Usage Meter to see your monthly data plan and usage.
IP Version 6 IP Version 6
View general information about this internet protocol.
Understanding the Broadband Facts Label Understanding the Broadband Facts Label
Beginning April 10, 2024, the FCC requires the Broadband Facts Label to be shared with customers at the point of sale.
Using Cox Support Forums Using Cox Support Forums
Learn how to navigate Cox Support Forums.
Reporting Abuse in the Cox Support Forums Reporting Abuse in the Cox Support Forums
Learn how to flag posts or replies in the Cox Support Forums as inappropriate or offensive so that forum moderators can research further.
Cox Complete Care Cox Complete Care
Learn about the suite of technical support offerings Cox Complete Care provides.
Setting Up Panoramic Wifi Pods Setting Up Panoramic Wifi Pods
Learn how to place and activate your Panoramic Wifi Pods to improve your WiFi network coverage.
Reinstalling First Generation Pods After Activating Pods 2.0 Reinstalling First Generation Pods After Activating Pods 2.0
After installing a Panoramic Wifi Pod 2.0 and the WiFi network optimization is complete, learn how to reinstall your first generation Panoramic Wifi P... read more
Data Plan and Usage Data Plan and Usage
Learn more about data usage and how it impacts data plans.
StraightUp Internet Features and Benefits StraightUp Internet Features and Benefits
Learn more about StraightUp Internet, an internet service from Cox with an all-in fixed monthly price.
Panoramic Wifi Compatibility With Apple iCloud Private Relay Panoramic Wifi Compatibility With Apple iCloud Private Relay
The Apple iCloud Private Relay service offered with the iOS 15 update may impact several of the Panoramic Wifi app features.
Ways to Improve Gigabit Speeds Ways to Improve Gigabit Speeds
Learn about how to improve internet Gigabit speeds.
Minimum System Requirements by Cox Internet Package Minimum System Requirements by Cox Internet Package
Learn about the equipment specifications that determine if your devices can achieve Gigablast or other Cox Internet package speeds.
Swapping a Panoramic Wifi Gateway with Pods Swapping a Panoramic Wifi Gateway with Pods
Learn how to reinstall your Panoramic Wifi Pods after swapping the Panoramic Wifi Gateway Swap with Pods.
Activating a New Modem or Gateway Activating a New Modem or Gateway
Learn how to connect a new modem or gateway you purchased new in a third-party retailer and then register it so you can get online.
Operating Systems and Software Compatibility Policy Operating Systems and Software Compatibility Policy
Learn about the guidelines that determine if operating systems and software are compatible with Cox products and services.
Unlimited and 500 GB Additional Data Plans Unlimited and 500 GB Additional Data Plans
Add the Unlimited or 500 GB Additional Data Plan to your Internet package to plan ahead for your household’s internet usage.
Connecting a Device to Your In-Home WiFi Network Connecting a Device to Your In-Home WiFi Network
Learn how to connect your WiFi-enabled device to your in-home WiFi network.
Panoramic Wifi App and Pods Panoramic Wifi App and Pods
Learn about the Smart Wifi features you can use with the Panoramic Wifi app and Pods.
Cox Panoramic Wifi App Advanced Security Service Cox Panoramic Wifi App Advanced Security Service
Learn about the services provided, how to allow access, and how to enable and disable the Advanced Security feature in the Cox Panoramic Wifi App.
How Online Activities Impact Data Usage How Online Activities Impact Data Usage
See how some common online activities impact your household's data usage.

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