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Support

Homelife equipment support

Learn more and get answers to questions about Cox Homelife Equipment.

Using the Mobile App for Automation Door Locks Using the Mobile App for Automation Door Locks
Learn how to operate your Cox Homelife Automation door locks using the mobile app.
Using the Homelife Mobile App to View Activity Using the Homelife Mobile App to View Activity
Learn how to monitor Cox Homelife activity with the mobile app.
Testing Your Cox Homelife System Alarms Testing Your Cox Homelife System Alarms
Learn the process for testing your Cox Homelife alarm on your Touchscreen.
Monitoring Your Cox Homelife System with the Mobile App Monitoring Your Cox Homelife System with the Mobile App
Learn how to visually monitor your home with the Cox Homelife mobile app.
Managing Rules in the Mobile App Managing Rules in the Mobile App
Learn how to manage, add, and schedule rules in the Cox Homelife mobile app.
Creating a Rule with Push Notification in the Homelife Mobile App Creating a Rule with Push Notification in the Homelife Mobile App
Learn how to create a rule with a push notification in the Cox Homelife mobile app.
Troubleshooting Cox Homelife Smoke Detectors Troubleshooting Cox Homelife Smoke Detectors
See common problems with the smoke detector of your interactive Cox Homelife system.
Easy Connect Kits and User Guides Easy Connect Kits and User Guides
Use the following resources for self install help with installing Cox TV, Cox Voice, Cox Internet, and Homelife devices.
Installing an xCam2 HD Homelife Camera Installing an xCam2 HD Homelife Camera
Learn about how to install an xCam2 HD Homelife camera.
Cox Homelife Device Battery Replacement Instructions Cox Homelife Device Battery Replacement Instructions
Learn how to replace the battery in your Cox Homelife devices.
Rebooting the Homelife Touchscreen Rebooting the Homelife Touchscreen
Learn the process to reboot the touchscreen.
Zone Function Definitions for Cox Homelife Zone Function Definitions for Cox Homelife
Learn the Zone Function Definitions used by Cox Homelife.
Viewing Server Space Consumption on Cox Homelife Mobile App Viewing Server Space Consumption on Cox Homelife Mobile App
Learn how to use the Cox Homelife mobile app to see your server space consumption.
Using the Touchscreen for Your Cox Homelife Door Locks Using the Touchscreen for Your Cox Homelife Door Locks
Learn how to operate your Cox Homelife door locks using the touchscreen.
Using the Keypad or Key Fob to Check the System Status With Cox Homelife Using the Keypad or Key Fob to Check the System Status With Cox Homelife
Learn how to check the status of the Cox Homelife System using the keypad and the key fob.
Using the Extended Range Key Fob with Cox Homelife Using the Extended Range Key Fob with Cox Homelife
Learn how to use the Extended Range Key Fob with Cox Homelife.
Using the Cox Voice Remote for Homelife Devices Using the Cox Voice Remote for Homelife Devices
Learn how to use the Cox voice remote to control Homelife thermostats, lights, smart plugs, and door locks.
Using Your Cox Homelife Door Locks Using Your Cox Homelife Door Locks
Learn how to operate your Cox Homelife door locks using the mobile app or touchscreen.
Using Motion Detection Capability With Cox Homelife Cameras Using Motion Detection Capability With Cox Homelife Cameras
Motion detection can be used to initiate video clips and provide notification and rules execution.
Updating Alarm Permit Number in the Homelife Mobile App Updating Alarm Permit Number in the Homelife Mobile App
Learn how to add the alarm permit number to the mobile app after your Cox Homelife system is installed.
Turning On or Off Sleep / Night Mode on the Cox Homelife Touchscreen Turning On or Off Sleep / Night Mode on the Cox Homelife Touchscreen
Learn how to turn the Sleep / Night Mode on or off through the Cox Homelife Touchscreen.
Troubleshooting the Homelife Touchscreen Cellular Lost Error Troubleshooting the Homelife Touchscreen Cellular Lost Error
This process is to resolve the Cellular Lost error that displays on the touchscreen.
Troubleshooting the Cox Homelife Key Fob and Keypad Troubleshooting the Cox Homelife Key Fob and Keypad
Find troubleshooting tips for common issues with the Cox Homelife key fob and keypad.
Troubleshooting the Cox Homelife Automation Service Troubleshooting the Cox Homelife Automation Service
Use these helpful tips to identify and resolve Cox Homelife Automation issues.
Troubleshooting Tips for Homelife Rules Troubleshooting Tips for Homelife Rules
Find easy resolutions for the top five common issues experienced with Cox Homelife service.
Troubleshooting Tips for Easy Connect of the Cox Homelife Smart Door Lock Troubleshooting Tips for Easy Connect of the Cox Homelife Smart Door Lock
Additional troubleshooting ideas to assist in the Easy Connect of the Smart Door Lock.
Troubleshooting Tips for Easy Connect of the Automation Smart Plug Troubleshooting Tips for Easy Connect of the Automation Smart Plug
Additional troubleshooting ideas to assist in utilizing Easy Connect for the Smart Plug.
Troubleshooting Signing In to the Cox Homelife App Troubleshooting Signing In to the Cox Homelife App
Learn ways to resolve issues related to signing in to the Cox Homelife app.
Troubleshooting Rule Settings in Cox Homelife Troubleshooting Rule Settings in Cox Homelife
Find troubleshooting tips to resolve issues with rules for the Cox Homelife system.
Troubleshooting Homelife Touchscreen Cellular Broadband Down Error Troubleshooting Homelife Touchscreen Cellular Broadband Down Error
Learn how to troubleshoot the touchscreen when it displays cellular broadband down error.
Troubleshooting Cox Homelife Router Problems Troubleshooting Cox Homelife Router Problems
Learn solutions for common connectivity issues with the Cox Homelife router.
Troubleshoot Connection Problems With a Cox Security System Troubleshoot Connection Problems With a Cox Security System
Learn troubleshooting tips if your system ever experiences connectivity issues.
Testing Cox Homelife Internet Connectivity From the Touchscreen Testing Cox Homelife Internet Connectivity From the Touchscreen
Learn how to test Cox Homelife WiFi connectivity on the touchscreen.
Signing in to the Homelife Mobile App Signing in to the Homelife Mobile App
Learn how to sign in, set up a PIN, recover your username, or reset your password on the Homelife mobile app.
Setting the Radio Thermostat to Simple Mode Using Cox Homelife Setting the Radio Thermostat to Simple Mode Using Cox Homelife
Learn how to place your thermostat in Simple Mode so that the thermostat rules will work.
Setting Reminders in the Homelife Care Family App Setting Reminders in the Homelife Care Family App
Learn how to manage the My Account tab in your Homelife Care Family app.
Setting Cox Homelife Touchscreen to Automatically Dim Setting Cox Homelife Touchscreen to Automatically Dim
Learn how to set the automatic dimming feature on the Cox Homelife Touchscreen.
Replacing the Guest Key Fob Battery for Cox Homelife Replacing the Guest Key Fob Battery for Cox Homelife
Learn how to replace guest key fob batteries to ensure your devices are working to properly arm and disarm your Cox Homelife system.
Replacing the Extended Range Key Fob Battery Replacing the Extended Range Key Fob Battery
Learn how to replace the battery in your key fob to ensure your devices are working properly to arm and disarm your system.
Replacing Batteries in Glass Break Sensor Replacing Batteries in Glass Break Sensor
Learn how to replace the batteries in the Homelife Glass Break Sensor.
Rebooting the Homelife Router and Touchscreen Rebooting the Homelife Router and Touchscreen
Learn the process to reboot the Cox Homelife router and touchscreens.
Program and Operate Your Cox Homelife Door Locks Program and Operate Your Cox Homelife Door Locks
Learn how to add, remove, or change settings, and replace the batteries in your door locks.
Positioning Your Cox Homelife Camera Positioning Your Cox Homelife Camera
Learn more about effective ways to position your Cox Homelife camera.
Pairing the HD Camera for Homelife Automation Pairing the HD Camera for Homelife Automation
Follow these steps to pair your indoor HD camera for your Cox Homelife Automation service.
Managing Your Cox Homelife Thermostat Managing Your Cox Homelife Thermostat
Learn how to adjust temperatures, schedules, and check on current temperatures using the Cox Homelife mobile app or voice remote.
Managing Security Zones in the Touchscreen Managing Security Zones in the Touchscreen
Learn how to manage security zones in your touchscreen.
Managing Scenes With Cox Homelife Managing Scenes With Cox Homelife
Learn how to set up scenes to control multiple Homelife smart devices at the same time.
Managing Rules for Cox Homelife Automation Service Managing Rules for Cox Homelife Automation Service
Learn how to manage, add, and schedule Rules in the Cox Homelife Mobile App.
Managing Contacts in the Cox Homelife Mobile App Managing Contacts in the Cox Homelife Mobile App
Learn how to manage your contacts for Cox Homelife through your mobile app.
Homelife Security Touchscreen New User Interface Homelife Security Touchscreen New User Interface
Learn about new features being added to the new Homelife Security Touchscreen User Interface.
Enhancing Camera Quality Using the Touchscreen Enhancing Camera Quality Using the Touchscreen
You can access and improve your camera quality using the Cox Homelife touchscreen.
Enabling Continuous Video Recording in the Cox Homelife Mobile App Enabling Continuous Video Recording in the Cox Homelife Mobile App
Learn how to set up Continuous Video Recording (CVR) on the Homelife mobile app.
Easy Connect of HD Camera for Homelife Automation Easy Connect of HD Camera for Homelife Automation
Follow these steps to install your indoor HD camera for your Cox Homelife Automation service.
Easy Connect of Devices for Cox Homelife Automation Easy Connect of Devices for Cox Homelife Automation
Learn the simple steps to install and pair your new Homelife Automation devices on the Mobile App.
Cox Homelife User Learning Period Cox Homelife User Learning Period
Learn more about the Initial Test Period procedure for the Cox Homelife System.
Cox Homelife Touchscreen Message Alerts Cox Homelife Touchscreen Message Alerts
If you receive an alert on your touchscreen, find the message in the table for more information.
Cox Homelife Regulatory Information Cox Homelife Regulatory Information
Learn about your responsibilities as a Cox Homelife alarm user.
Cox Homelife Ordinances and Permit Documents Cox Homelife Ordinances and Permit Documents
Find and print your Homelife ordinance and permit documentation.
Cox Homelife Netgear WNR1000 Router Cox Homelife Netgear WNR1000 Router
View details about the available ports and an explanation of the status lights on a Cox Homelife Netgear WNR1000 router.
Cox Homelife Door Lock Finishes Cox Homelife Door Lock Finishes
View the different finishes that are available for Cox Homelife door locks.
Cox Homelife App on Contour TV and Contour Stream Player Cox Homelife App on Contour TV and Contour Stream Player
Learn about the Cox Homelife app that is now available for Homelife customers that have Contour TV or the Contour Stream Player.
Cleaning the Touchscreen Cleaning the Touchscreen
Certain steps must be followed to safely clean the Touchscreen.
Changing the Master Keypad Code Changing the Master Keypad Code
Learn how to change your master keypad code from the Cox Homelife mobile app and the touchscreen.
Changing the Duress Keypad Code for Cox Homelife Changing the Duress Keypad Code for Cox Homelife
Learn how to change the duress keypad code on the Touchscreen and mobile app.
Changing the Cox Homelife Secret Word (Central Station Passcode) Changing the Cox Homelife Secret Word (Central Station Passcode)
Learn the steps to change your Secret Word (central station passcode) in the Cox Homelife Mobile App and Touchscreen.
Cellular Backup Capabilities Cellular Backup Capabilities
The cellular backup on your security system activates when the Internet connection is not available.
Bypassing a Homelife Sensor Bypassing a Homelife Sensor
Learn how to bypass a Homelife sensor using the touchscreen.
Alarm User Responsibilities Alarm User Responsibilities
Learn about your responsibilities as a Cox Homelife alarm user.
Adjusting the Screen Brightness on the Touchscreen Adjusting the Screen Brightness on the Touchscreen
View the steps to adjust the brightness on the Touchscreen.
Add or Modify Guest Keypad Codes for Cox Homelife Add or Modify Guest Keypad Codes for Cox Homelife
Your Cox Homelife system allows you to add and modify keypad codes on the Touchscreen and Mobile App.
Add and Manage Lighting Devices in Cox Homelife Add and Manage Lighting Devices in Cox Homelife
Learn how to add and manage lighting devices using the Cox Homelife mobile app, touchscreen, and Cox voice remote.
Activating the Cox Homelife Panic Alarm Activating the Cox Homelife Panic Alarm
Learn how to use the panic alarm features of your interactive Cox Homelife system.
Two-way Audio for the Cox Homelife Camera Two-way Audio for the Cox Homelife Camera
Learn about the two-way audio feature available for customers that have a compatible Homelife camera in the Cox Panoramic Wifi app.
Homelife Camera and Doorbell Support Homelife Camera and Doorbell Support
Learn about the Cox Homelife Video Doorbell and HD camera.
Troubleshooting the Homelife xCam2 Camera Troubleshooting the Homelife xCam2 Camera
Learn about the Cox Homelife HD camera.
Enabling Homelife Customized Alert Area Enabling Homelife Customized Alert Area
Learn how to enable the Customized Alert Area for Homelife cameras using the Panoramic Wifi app.
Enabling Continuous Video Recording in the Cox Panoramic Wifi App Enabling Continuous Video Recording in the Cox Panoramic Wifi App
Learn how to turn on Continuous Video Recording with Homelife cameras.
Cox Homelife Care Family App Cox Homelife Care Family App
Learn about all of the features available for the Cox Homelife Care Family App.
Cox Homelife Troubleshooting Tips Cox Homelife Troubleshooting Tips
Find easy resolutions for the top five common issues experienced with Cox Homelife service.
Customizing Your Cox Homelife Mobile App Experience Customizing Your Cox Homelife Mobile App Experience
Learn how to add, remove, or move a device or tile from the Overview screen using the Cox Homelife mobile app.
Arm and Disarm Your Cox Homelife System Arm and Disarm Your Cox Homelife System
Learn about the armed states and how to arm and disarm your Cox Homelife system.
Netgear WNR2000 Router Netgear WNR2000 Router
View details about the available ports and an explanation of the status lights on a Netgear WNR2000 router.
Replacing Batteries in the Door and Window Sensor Replacing Batteries in the Door and Window Sensor
Learn how to replace the battery in the Cox Homelife Door and Window Sensors.
Homelife Video Doorbell Homelife Video Doorbell
Learn the benefits and features of the Homelife Video Doorbell.
Changing the Homelife Touchscreen Display Changing the Homelife Touchscreen Display
Learn how to change the home screen display on the Homelife touchscreen.
Requesting Proof of Alarm Installation for Cox Homelife Requesting Proof of Alarm Installation for Cox Homelife
Learn how to request an alarm monitoring certificate for insurance or other purposes.
Disabling Homelife Doorbell Notifications in the Cox Panoramic Wifi App Disabling Homelife Doorbell Notifications in the Cox Panoramic Wifi App
Learn how to disable Homelife doorbell motion event notifications in the Cox Panoramic Wifi App.
Returning Your Rented Homelife Security Touchscreen or Automation Hub Returning Your Rented Homelife Security Touchscreen or Automation Hub
Learn the process to follow to return the rented touchscreen after you have disconnected your Cox Homelife service.
Troubleshooting Homelife Camera Troubleshooting Homelife Camera
Learn how to troubleshoot common issues with the xCam 2 camera.
Installing the Technicolor 4G Power Adapter to the TCA203 Touchscreens Installing the Technicolor 4G Power Adapter to the TCA203 Touchscreens
Learn how to self-install the Technicolor 4G Power Adapter to the TCA203 Touchscreens.
Reordering My Scenes in the Cox Homelife App Reordering My Scenes in the Cox Homelife App
Learn how to adjust the My Scenes that display on the Overview screen in the Cox Homelife app.
Unable to View Homelife Live Video Remotely Unable to View Homelife Live Video Remotely
Find easy resolutions for the top five common issues experienced with Cox Homelife service.
Tips for Preventing False Alarms Tips for Preventing False Alarms
Learn tips on how to properly use and maintain your security system to prevent false alarms for your Cox Homelife service.
iCamera2 Features in the Homelife and Cox Panoramic Wifi Apps iCamera2 Features in the Homelife and Cox Panoramic Wifi Apps
Learn about the features available in the Homelife and Cox Panoramic Wifi apps for the iCamera2.
Troubleshooting Tips for Easy Connect of Devices for Homelife Automation Troubleshooting Tips for Easy Connect of Devices for Homelife Automation
Follow these additional troubleshooting ideas to assist in utilizing Easy Connect on the devices for your Automation service.
Troubleshooting Tips for Easy Connect of Cox Homelife Devices Troubleshooting Tips for Easy Connect of Cox Homelife Devices
Follow these additional troubleshooting ideas to assist in utilizing Easy Connect for your Cox Homelife devices.
Turning On or Off Audible Feedback on the Touchscreen Turning On or Off Audible Feedback on the Touchscreen
Control audible feedback with the touchscreen.
Cox Homelife Mobile Operating System Requirements Cox Homelife Mobile Operating System Requirements
Find details about the operating system requirements for the Cox Homelife mobile app.
Works With Cox Homelife Works With Cox Homelife
Learn about devices that can be controlled with Works With Cox Homelife.
Door Locks That Work With Cox Homelife Door Locks That Work With Cox Homelife
learn about the Kwikset and Yale door locks that can be added to the Cox Panoramic Wifi App as part of Works with Cox Homelife.
Tracking Drop Ship Equipment Orders Tracking Drop Ship Equipment Orders
Learn how to track drop ship equipment orders online through My Account on Cox.com and through the Cox app.
Cox Homelife Security Customer Welcome Kit Cox Homelife Security Customer Welcome Kit
Access the information in the Cox Homelife Welcome Kit.
Viewing Continuous Video Recording Activity With the Homelife Mobile App Viewing Continuous Video Recording Activity With the Homelife Mobile App
Learn how to view and adjust the video clips captured by your Cox Homelife cameras from the mobile app.
Setting the Screensaver for Cox Homelife Touchscreen Setting the Screensaver for Cox Homelife Touchscreen
Learn how to set the screensaver on your Cox Homelife Touchscreen.
Troubleshooting Tips for the Homelife Video Doorbell Troubleshooting Tips for the Homelife Video Doorbell
Find troubleshooting options for common issues with the Homelife Video Doorbell.
Install and Mount the Homelife Camera Outside Install and Mount the Homelife Camera Outside
Learn how to mount a Cox Homelife camera on the outside of your house.
Preparing for the Cox Homelife Installation Preparing for the Cox Homelife Installation
You can prepare yourself before your Cox Homelife installation.

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