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Billing & account support

Learn more and get answers to questions about Cox billing and your account.

Access and Accept eRefunds Access and Accept eRefunds
Learn how to access, verify, and accept an electronic refund (eRefund) from Cox.
Keeping Your Cox Mobile or Cox Voice Number During Military Deployment Keeping Your Cox Mobile or Cox Voice Number During Military Deployment
Learn how to keep your Cox Mobile or Cox Voice number when deployed with the military.
How to Read Your Cox Bill How to Read Your Cox Bill
View an explanation of your bill, including due dates, balances, amount due, and itemized charges that appear on your bill.
Easy Connect Kits and User Guides Easy Connect Kits and User Guides
Use the following resources for self install help with installing Cox TV, Cox Voice, Cox Internet, and Homelife devices.
Internet Gateway SSID, Username, and Password Approved Characters Internet Gateway SSID, Username, and Password Approved Characters
Learn about the characters that you can use when creating an Internet Gateway SSID, username, or password.
Disconnect or Cancel Service Disconnect or Cancel Service
View details about disconnecting or canceling service including what happens with your bill, how to return your equipment, backing up Cox Email conten... read more
Cox Mobile Eligibility Cox Mobile Eligibility
Learn about the eligibility of Cox Mobile.
How to Read Your Cox Mobile Bill How to Read Your Cox Mobile Bill
Find information on reading and understanding each section of your Cox Mobile paper bill.
Copyright Violation Notifications in My Account Copyright Violation Notifications in My Account
On Cox.com, you can visit My Account to see your notifications regarding copyright violation and learn more about the Digital Millennium Copyright Act... read more
Save and Find Your Cart Online Save and Find Your Cart Online
Learn how to use the save and find cart options when ordering Cox services online.
Managing a Service Appointment on Cox.com Managing a Service Appointment on Cox.com
Learn how to view, cancel, or reschedule your service appointment using My Account on Cox.com.
Easy Connect of Your New Cox Equipment Easy Connect of Your New Cox Equipment
Learn how to Easy Connect your Cox services and equipment.
Cox Password Requirements Cox Password Requirements
Learn about security requirements to create passwords for logging in to Cox email and My Account.
Conserving Energy With Your Digital Box Conserving Energy With Your Digital Box
Learn how Cox is actively working to improve the energy efficiency of our video receivers.
Recovering Your Cox User ID Recovering Your Cox User ID
Learn how to recover you user ID on Cox.com.
Changing Your Profile on Cox.com Changing Your Profile on Cox.com
Learn how to change your user ID, name, and nickname on Cox.com.
Taxes, Fees, and Surcharges for Cox Services Taxes, Fees, and Surcharges for Cox Services
Learn about some of the taxes and fees that are applied to Cox services.
Mobile Accessibility Mobile Accessibility
Learn about the accessibility features of Cox mobile.
Managing a Service Appointment in the Cox App Managing a Service Appointment in the Cox App
Learn how to view, cancel, or reschedule your service appointment using the Cox app.
Understanding Digital Identities and Account Types Understanding Digital Identities and Account Types
Learn the difference between a digital identity and a Cox account type.
Scheduling a Payment Option Online Scheduling a Payment Option Online
Learn about scheduling a future payment or extend a payment due online and in the Cox app.
Cox Support Forums First Time Access Cox Support Forums First Time Access
Learn how to sign in and create a Forum Identity the first time you use Cox Support Forums.
Cox Complete Care Cox Complete Care
Learn about the suite of technical support offerings Cox Complete Care provides.
Resetting Two-Step Verification Methods Resetting Two-Step Verification Methods
Learn how to reset your Two-Step Verification methods if you do not have access to the existing methods.
Changing Your Security Question and Answer on Cox.com Changing Your Security Question and Answer on Cox.com
Learn how to change your Cox Security Question and Answer in My Account on Cox.com.
Benefits of a Cox Identity Benefits of a Cox Identity
Learn the benefits that come with establishing a Cox Identity.
Managing Your Accessibility Settings on Cox.com Managing Your Accessibility Settings on Cox.com
Learn how to update your account on Cox.com to disclose accessibility needs to help us support you.
Payment Status Changes on the Recent Activity Page Payment Status Changes on the Recent Activity Page
Learn how to correct common errors when making an online payment.
Method of Payment Restriction Removal - Bank Letter Requirements Method of Payment Restriction Removal - Bank Letter Requirements
Learn about the requirements to remove a token restriction.
Managing Two-Step Verification Online Managing Two-Step Verification Online
Learn how to manage Two-Step Verification (TSV) using My Account online.
Power of Attorney Guidelines Power of Attorney Guidelines
Refer to the following guidelines prior to submitting a Power of Attorney (POA) to Cox.
Billing Statement Information Billing Statement Information
Learn more about your bill statement including the timing of statements, delivery options, and definitions of billing terms and charges.
Rebooting Your Equipment With the Cox App Rebooting Your Equipment With the Cox App
Learn how to use the Cox App to help troubleshoot your equipment with a reboot.
Applications Affected by Changing Cox Login User ID or Password Applications Affected by Changing Cox Login User ID or Password
Learn more about which applications may be affected when changing your Cox User ID or password.
About Fake Cox Emails About Fake Cox Emails
Learn about emails that falsely claim to come from Cox. This kind of scam is also known as phishing.
Making Your Payment in the Cox App Making Your Payment in the Cox App
Learn how to make your Cox account payment in the Cox app.
Adding EasyPay From the Cox App Adding EasyPay From the Cox App
Learn how to sign up and use EasyPay to pay your bill.
Acceptable Method of Payments Acceptable Method of Payments
Learn the payment information needed to enter a payment in the Cox app or online at Cox.com.
Registering Your Cox Account Registering Your Cox Account
View the steps to register your Cox account through the Cox app or Cox.com.
Resetting Your Cox Password Resetting Your Cox Password
Learn how to reset your password on Cox.com.
Recover Your Cox User ID or Reset Your Cox Password Recover Your Cox User ID or Reset Your Cox Password
Learn how to reset your password and recover your user ID.
Move or Transfer Your Cox Services Move or Transfer Your Cox Services
Learn how to move or transfer your Cox services to a new address.
Managing Secondary Users in My Account Managing Secondary Users in My Account
Learn how to manage secondary users in My Profile on Cox.com.
ID Scan ID Scan
Learn more about ID Scan, a feature that helps keep your Cox account information secure.
Cox Text Messages and Alerts Help Cox Text Messages and Alerts Help
Get help using Cox Text Messages and Alerts.
Assuming a Telephone Number or Equipment Assuming a Telephone Number or Equipment
Learn how you can assume a telephone number or the equipment of a deceased or disconnecting Cox Account Holder.
Accessing Your Bill Online Accessing Your Bill Online
Learn how to view a copy of your paper bill, recent payments, and charges.
Ways to Pay Your Bill Ways to Pay Your Bill
Learn about the convenient ways you can pay your Cox bill.
Trouble Signing in on the Cox Website Trouble Signing in on the Cox Website
Learn the steps to troubleshoot sign in issues on the Cox website.
Seasonal Service Policy Seasonal Service Policy
Learn about the Cox seasonal policy, including terms and conditions.
Updating Your Billing Address Online Updating Your Billing Address Online
Learn to update your billing address on Cox.com by signing into View/Pay Bill.
Trouble Paying Your Bill Trouble Paying Your Bill
Learn how to correct common errors when making an online payment.
Signing Up for Paperless Billing Signing Up for Paperless Billing
Sign up for paperless billing using the included steps.
Paying Your Bill Online With EasyPay Paying Your Bill Online With EasyPay
Learn how to sign up and use EasyPay.
Locating Your On Demand Purchase on Your Bill Locating Your On Demand Purchase on Your Bill
Learn where to locate your On Demand purchases on your billing statement.
Fast Electronic Funds Transfer Check Payments Fast Electronic Funds Transfer Check Payments
Get answers to questions about Electronic Funds Transfer Check Payments here.
Cox eBill Statement Cox eBill Statement
Learn about the Cox electronic bill (eBill) that is sent directly to your bank or financial institution.
Cox PIN Cox PIN
Learn about the Cox PIN including its purpose, the security requirements, and change notification.
Checking Your Payment Status Checking Your Payment Status
Wondering if your last payment has been processed? Use these steps to check your payment status either online or by phone.
Changing Your Cox PIN on Cox.com Changing Your Cox PIN on Cox.com
Learn how to change your Cox PIN in My Account on Cox.com.
Using Passphrases Instead of Passwords for Better Security Using Passphrases Instead of Passwords for Better Security
Learn about the benefits of using passphrases instead of passwords to increase the security of your accounts.
Resetting a Primary User Password on Cox.com Resetting a Primary User Password on Cox.com
Learn the steps to reset a primary user password on Cox.com.
Opting Out of Third-Party Tailored Advertising Opting Out of Third-Party Tailored Advertising
Learn how to opt-out of third-party tailored advertising through My Account.
Managing Your Privacy Settings on Cox.com Managing Your Privacy Settings on Cox.com
You can manage your privacy settings online, including your Digital TV viewing information and Phone service information.
Managing Profile and Contact Information Using the Cox App Managing Profile and Contact Information Using the Cox App
Learn how to manage your profile and contact information within the Cox App.
Manage Two-Step Verification Manage Two-Step Verification
Learn how to manage your Two-Step Verification (TSV) methods through My Account online or the Cox App.
Cox Communications Policies Cox Communications Policies
Learn about Cox Communications company policies.
Checking Your Order History and Status Online Checking Your Order History and Status Online
Learn the steps to check your order history and status online and manage your order.
Updating Communication Preferences Online Updating Communication Preferences Online
Learn how to update your phone numbers and / or email addresses through My Account on Cox.com.
Changing a Scheduled Payment Online Changing a Scheduled Payment Online
Learn to update a scheduled online payment at Cox.com.
Making a One-Time Payment Online Making a One-Time Payment Online
Learn how to schedule or make a one-time payment online with a bank account, debit, or credit card.
Tracking Drop Ship Equipment Orders Tracking Drop Ship Equipment Orders
Learn how to track drop ship equipment orders online through My Account on Cox.com and through the Cox app.
Changing Contact Information and Notification Preferences Online Changing Contact Information and Notification Preferences Online
Learn how to change your primary contact information and notification preferences on Cox.com.

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