Phone Hardware
Refer to the table below for steps to take to troubleshoot your phone hardware.
Issue | Resolution |
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My phone has no dial tone or has intermittent dial tone. |
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Not Receiving Calls |
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Not able to place outbound calls |
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Callers cannot hear or can't be heard. |
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There is static on one or more lines. |
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My phone is not ringing | Check the ringer and volume controls on your phone to make sure the settings are correct. If the issues persist, Chat Now. |
I am getting short rings on my phone and no one is there when I answer. | If your phone is giving only one short ring, you may have Call Forwarding activated on your line. See Changing Call Forwarding Rules in MyAccount for more information. |
One of my phone jacks is not working. |
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I cannot use my fax machine or modem; my Voicemail has a stutter tone. |
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