• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

    Already a Cox Residential customer?

    Looking for Business service? Go to Cox Business

Site section icon

Learn Center

COX ACCESSIBILITY FEATURES

More accessibility means a better experience for everyone

Made with you in mind

Whatever your needs may be, we have the technology to help. Our devices and services can help people with sight, hearing and mobility needs.

Here's how we can help

TV icon with play button inside tv in blue green gradient

Make your TV accessible

We have a variety of services to accommodate your needs, from audio descriptions of your favorite shows to large button remotes.

View TV services

Homelife home outline with open lock in center blue green gradient

Homelife makes it easier

Use your Voice Remote to access your Homelife system. Control your thermostat, lights and door locks right from your couch so you don’t miss a moment of your favorite show.

View Homelife services

Phone handset blue green gradient

The power of Voice

If you have hearing or speech impairments, you can still use your phone thanks to our Telephone Relay Service.

View Voice options

Paper with top right corner folder down blue green gradient

Braille and larger print

Get a bill you can easily read with alternate bill statement options like braille and larger print. Traditional paper and paperless are available, too.

View Paperwork options

TV accessibility services

Easily navigate menus and channels with these helpful accessibility features, available with all your Contour TV services.

Voice commands

Use the Contour Voice Remote to easily search, surf and record your favorite programs with simple voice commands. See how it works here.

Voice guidance

Experience a talking guide that reads what’s on your screen, like program descriptions and navigation options in an easy-to-use way. See how it works here.

Audio descriptions

Placed into natural pauses in the dialogue, audio descriptions paint a picture of the settings and action in a show for the visually impaired. See how it works here. Learn how to set up SAP settings for audio descriptions.

Closed captioning

Closed captioning provides written descriptions of dialogue and sound effects, so you can follow the story without sound. Learn how to set up closed captioning.

tv devices with accessibility features

Getting assistance with your TV

You can use several assistive technology devices available with your Contour  TV service that can make enjoying your shows easier.

Big button remote

The big button remote features larger type that is much easier to read, and they’re available on all our Contour platforms. See big button remote user guides

Accessible video navigation equipment

If you’re visually impaired, you can request accessible video navigation equipment to replace your current video receiver. Apply here

Wireless Contour Stream

With the Wireless 4k Contour Stream Player, you can put your TV in any room of your house without a hard-wired connection. Learn more about Contour Stream

Control your TV from a web browser

Accessible Web Remote

The Accessible Web Remote is a web-based remote control for your tablet or computer that allows assistive technologies, such as sip-and-puff, switch controllers, and eye gaze software, to navigate Contour features.

 

To access, visit webremote.cox.com and pair the web remote app with your Cox user ID and password.

homelife accessibility features

Voice commands with Homelife

With Homelife, you can use voice commands like, “turn on lights,” and “raise temperature” to control the smart devices in your home. For security devices like smart locks, you can just use the Homelife app or Touchscreen.

Voice Accessibility features

Telephone Relay Service

If you have hearing or speech impairments, Telecommunications Relay Service (TRS) 711 lowers communication barriers by linking standard telephones with text telephones and other telecommunications devices.

Billing accessibility options

Paperwork for the visually impaired

Braille and large-print billing statements can be found under the Manage Billing tab in My Account (you’ll need your Cox User ID and Password). Plus, you can request user guides in Braille or large print using this form.

Support for customers with disabilities

Questions? We now have a specially trained support team to meet your accessibility needs. Click for support or give us a call at 1-888-266-1304.

ASL Now Logo

Deaf and hard of hearing customers who speak American Sign Language can now connect with us directly without the need for an interpreter by clicking on the “ASL Now” button below.
ASL Now support is available between the hours of 12:00 PM to 1:00 AM Central Time.

Frequently asked questions

What is accessibility?

Accessibility is how available and useful our products and services are to people with different types of disabilities.

Voice guidance is a talking guide that reads what's on the screen including program descriptions and navigation options. Voice guidance allows you to effortlessly explore content and find favorite shows and movies.

Voice guidance is intended for customers who rely on audio feedback to interact with products and services—including customers with visual disabilities or who have difficulty reading. Voice guidance is available to everyone who has Contour 2 TV.

Voice guidance is available for Contour 2 TV equipment.

Voice guidance, Voice Control and audio description are three distinct features, all available through Contour 2, each with benefits to a person who has visual disabilities:

  • Voice guidance provides customers with visual disabilities—or those who have difficulty reading—the freedom to explore content and find their favorite shows and movies. The feature speaks what's on the screen and includes details such as program descriptions and navigation options.
  • Voice Control can be used to control your Contour guide using voice commands. It includes basic navigation, tuning to channels, searching, browsing and finding program recommendations.
  • Audio description refers to audio-narrated video descriptions that detail the key visual elements of a program, enriching the experience for the blind and visually impaired. To enable audio description when it is available, say “Audio Description” into your voice remote.

Contour 2 customers can say “Closed Captions” into their voice remote. Other video customers can turn Closed Captions off and on as well.

We’ve created an alternative big button remote to enable all our customers to have the same great experience with our products. To request a big button remote, call our Specialized Accessibility Support Center at 1-888-266-1304.

Along with traditional paper and Paperless billing, Cox has alternate bill statement options for customers with additional needs. To request a braille or large print bill, call our Specialized Accessibility Support Center at 1-888-266-1304. Or sign in to your account, then choose billing options: paper bill. You can select braille or large print.

We strive for compliance with WCAG 2.1 'A' and 'AA' standards in order for customers using assistive technologies like screen readers and screen magnifiers to navigate effectively, and we're continuing to make improvements. For feedback or questions, contact us at accessibilityteam@cox.com or call 1-888-266-1304.

Specialized Accessibility Support allows customers who rely on key services—including closed captioning, video description and voice guidance—access to a specially trained support team.

The Specialized Accessibility Support team can help with using Accessibility products and features including closed captioning, video description, voice guidance, requesting a braille or large print bill, requesting a big button remote and applying for a number of exemptions for customers with disabilities.

You can call our Specialized Accessibility Support Center at 1-888-266-1304.

Cox TV subscribers with visual impairment can request accessible video navigation equipment to replace their current video receivers.

Apply for the data usage billing exemption by filling out this application.

Looking for more?

TV icon showing Plus signs inside

Learn how to set up audio description, closed caption and voice guidance from the Contour 2 remote

Three circles in black color

Discover accessible technology in an inaccessible world

Contour player icon with play button inside tv

Shop TV

In order to qualify for the accessible video navigation device at no additional charge benefit, customer must: Be clinically diagnosed as legally blind or visually impaired; Legally blind: Any individual who has a visual acuity of 20/70 or worse in the better eye with best correction, or a total field loss of 140 degrees. Additional factors influencing visual impairment might be contrast sensitivity, light sensitivity, glare sensitivity, and light/dark adaptation. Visually impaired: Any individual who has a visual acuity of 20/70 or worse in the better eye with best correction, or a total field loss of 140 degrees. Additional factors influencing visual impairment might be contrast sensitivity, light sensitivity, glare sensitivity, and light/dark adaptation. Fill out and sign a company provided application; Provide proof of eligibility in the form of a letter on letterhead and signed by certified medical provider or appropriate group/agency attesting to the qualifying disability; Submit application and accompanying proof of eligibility within 20 days of service initiation to receive discounted monthly recurring and installation charges. Customers not submitting application and accompanying proof of eligibility within 20 days of service initiation may be subject to full monthly recurring and installation charges. Discounted monthly recurring charges will commence and credit for installation charges will be applied upon Cox’s receipt and processing of qualifying eligibility documentation; Recertify at a period of 12-23 months after initial installation and annually thereafter by submitting a new company provided application and accompanying proof of eligibility. All other terms and conditions of service are governed by the Residential Customer Service Agreement located at https://www.cox.com/aboutus/policies/customer-service-agreement.html.

© 1998 - 2024 Cox Communications, Inc.