Cox Easy Connect Self-Install
Cox Easy Connect Self-Install
Get connected at your convenience
Benefits of Easy Connect
Benefits of Easy Connect
Start enjoying your new services sooner with Easy Connect. It’s a simple, convenient approach to self-installation.
cox app download
cox app download
Complete your install & manage your account
Use the Cox App to easily install your new equipment, and then manage your bill, view your data usage, get service support with SmartHelp or message an agent with 24/7 support.
Scan the QR code to download
or open the Cox App today.
Easy connect setup
Easy connect setup
How to self-install your gateway
Getting your wifi up and running with your new gateway device is easy. Start the setup right from your mobile device.
Have you downloaded the Cox app? If not, let's do that now before we begin.
With your Easy Connect kit, we provide everything needed to complete your install, including a coax cable, power cord, Ethernet cable, and your gateway device.
In the Cox app, use your Cox user ID and password to sign-in.
At the top of the Home tab, click the Start Easy Connect message to begin the onscreen instructions. An Easy Connect install takes about 10 to 30 minutes to complete. Oliver, our virtual assistant, is available to help with any questions along the way.
Did you know that you can manage your new Wifi service? Download the Panoramic Wifi app for more information.
Choose pickup or delivery
Choose pickup or delivery
Your Easy Connect kit has everything you need to self-install your services. We can ship your kit to you or you can pick it up at one of our stores.
Save time
Save time
No need to wait for a technician. With Easy Connect, you can set up your services anytime, anywhere in your home (we’ll provide tips on equipment placement).
Reach out, we’ll be there
Reach out, we’ll be there
If you need anything during your installation, feel free to visit our support page, chat with us online or call tech support.
COX EASY CONNECT SUPPORT PAGE
COX EASY CONNECT SUPPORT PAGE
Make your installation even easier
Visit our Easy Connect support page where you can watch helpful self-installation videos.
Easy Connect FAQs
Easy Connect FAQs
What is Easy Connect?
What is Easy Connect?
Easy Connect is a way for you to self-install your Cox Services – created to be easier and more convenient for you.
How is Easy Connect different from Pro Connect?
How is Easy Connect different from Pro Connect?
Easy Connect lets you set up your new services at your convenience with our full support. Even better, it's totally free. Pro Connect requires you to schedule a technician to come to your home and install your services. Pro Connect also has a charge associated with this install experience.
Which services/products can be self-installed with Easy Connect?
Which services/products can be self-installed with Easy Connect?
TV, phone, Internet and some Homelife accessories can be installed with Easy Connect.
Does Easy Connect cost anything?
Does Easy Connect cost anything?
No. Easy Connect is totally free.
What’s in it for me when I self-install my services with Easy Connect?
What’s in it for me when I self-install my services with Easy Connect?
Easy Connect allows you to install your new Cox Services whenever you want, anywhere in your home (we’ll provide tips for placing your equipment).
Am I required to use Easy Connect to self-install my services?
Am I required to use Easy Connect to self-install my services?
No, we have other install options but we encourage all of our customers to use Easy Connect to have the simplest, most convenient installation possible.
What if I run into issues during installation?
What if I run into issues during installation?
If you run into any issues, you can visit the Easy Connect website to view helpful support videos, chat with us online, visit support forums or call tech support.
Where can I get the tools and information I need to self-install my services?
Where can I get the tools and information I need to self-install my services?
The Easy Connect kit will have everything you need. You can also visit our support page to view helpful support videos.
What happens if I need a technician to come out to my home?
What happens if I need a technician to come out to my home?
- Pro Connect Conversion (PCC): required when a customer experiences issues during the self-install process or up to 30 days after completing a self-install. Cost: up to $100.
- Trouble Call: required when a customer with active services experiences issues and has not completed a self-install in the prior 30 days. (Note: trouble calls are not scheduled during an outage, as the in-home/premise technician cannot resolve an outage.) Cost: up to $75.
Looking for more?
Looking for more?
