Using Contour 2 On Demand

Yes. On New Contour receivers, you can set up a parental control PIN to limit access based on TV show and movie ratings or block the ability to purchase altogether.
 

Learn more about Parental Controls. You can also set parental controls on the Cox TV website and Contour App. If you have Cox TV online parental controls set, titles that are above your parental control setting will not play from your purchases menu on the Cox TV website or in the Contour App. For example, if you set the ratings to PG-13, then R titles will not be able to play from your purchases menu on the website or in the mobile app. To allow these blocked titles to play, you will need to change your Cox online parental controls settings. After you have modified your parental controls settings, you will need to Sign Out of the Cox TV website and then Sign In to enable the new settings.

Yes, you will be able to continue to access your purchases online and through the Contour App. However, you may not be able to access your purchases on your Contour receiver.

Yes, Cox customers who have Internet or Voice service can continue to access purchased titles at watchtv.cox.com and through the Contour App.

Viewing purchased titles on your TV requires a subscription to New Contour TV service. If you disconnect all of your Cox services, you can continue to watch purchased titles on watchtv.cox.com or on your mobile devices with the Contour App.

You will need your primary Cox ID and password to access your purchases online or on your mobile device even after disconnecting service. It is also important to provide Cox with a valid contact email address prior to disconnection as this may be used for recovery of your Cox ID and password. If you have forgotten your Primary Cox ID, you can learn your primary ID and password here by entering your contact email address and your secret answer or your Cox Account number and ZIP code.

If you have forgotten your Primary Cox ID, you can learn your primary ID and password here by entering the contact email address on file with Cox.

If you have forgotten your password, you can reset your password here by entering your Primary Cox ID and following the steps provided.

For any technical issues related to accessing your purchased content online or via the Contour App, please contact us at 866-867-7644 or your preferred contact method.

Browse through the library of titles and then purchase TV or movies from your TV through the Cox On Demand menu.

Through the Cox On Demand menu on your TV, titles that are available for purchase will have the word “BUY” within the title viewing options.

Titles are often available for purchase before they are available for rental or on DVD. Availability of titles for purchase or for rental on Cox On Demand is subject to agreements with our programming partners.

To prevent people in your household from making purchases through your TV, you can use the existing Purchase PIN feature on your Contour receiver.

TV shows and movies are not returnable after purchase, nor can you receive a refund or credit. If you are having difficulty accessing, watching or downloading your content, please contact us at 866-867-7644.

When you buy a TV show or movie from your new Contour receiver, you may be able to view your purchased titles in multiple ways:
 

• You can stream purchased titles on your TV through Cox On Demand, on your computer through watchtv.cox.com and on the Contour App for iOS and Android.
• You can download titles to your mobile device through the Contour App. Downloaded titles can even be viewed when you are not connected to the Internet. We recommend that you download purchased titles shortly after purchase.

The Contour App is available in the iTunes App Store and through Google Play.

Yes. The titles you purchase on your TV will be available on the Cox TV website (watchtv.cox.com) and the Contour App. Please be patient, it may take up to 30 minutes for TV purchases to appear online or on your mobile device via the Contour App. Some transactions can take up to 24 hours to appear on different platforms.

No. Downloaded content on either your computer or your mobile device will not be transferrable to another device.

Being able to watch downloaded Purchased Content on a device requires that device to periodically connect to the Internet. If you do not periodically connect a device to the Internet and open the Contour App, you may temporarily lose the ability to playback downloaded Purchased Content on that device until you reconnect it to the Internet and open the Contour App.

The following information below describes the Compatible Devices required to access On Demand Purchased Content.

TV: Cox On Demand customers using New Contour receivers. For HD playback, a New Contour HD receiver connected to an HD TV is required.

No. Not all devices support HD streaming and downloading. For HD streaming, you will need an HDCP-compliant device. If you have purchased HD titles, they may be streamed or downloaded in SD on devices that are not HDCP-compliant.

It may take up to 30 minutes for a title to appear across your devices where you did not make the purchase, but most purchases should appear much quicker.

It is possible that your devices have not had the chance to sync, and you may have to wait a few minutes for your purchases to appear on all your other devices.

If you are able to see your purchase but it will not play, check your parental control settings to ensure you don’t have parental control settings turned on that may be preventing that particular title from streaming.

Currently, only purchased titles are supported on multiple compatible devices. Rentals are not yet supported.

You, and all other user accounts associated with your Cox TV service, can collectively stream up to three (3) pieces of Purchased Content at any given time.

Yes, in the settings section of both the Contour App there is the option to unregister your device. This will remove all downloaded titles from that device and allow you to connect a new device to your account.

You can login to the Contour App from another mobile device, choose Settings and then select the Manage Devices. Any device on your account that has downloaded Purchased Content will appear with a red return button next to the device.

Purchases made through the Cox On Demand menu on your TV will show up on your Cox bill under the TV Section of your bill under “Usage Charges.”

For any technical issues related to your new Contour receiver, online or mobile applications, please contact us at 866-867-7644.

For any issues related to purchases made from your new Contour receiver, contact us at 866-867-7644 or your preferred contact method.

For any technical issues related to the new Contour receiver, contact us at 866-867-7644 or your preferred contact method.